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Recent content by Heath Houghton

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    Next steps after brand new Thermal malfunctioned?

    Another update...corporate Parrot transferred my case to a distributor located in Utah that has customer support capability. My drone is on its way to Utah and I hope to hear back about a warranty claim this week or next.
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    Next steps after brand new Thermal malfunctioned?

    I thought the posts about the drones dropping from the sky were guys just needing an excuse for wrecking their birds. Now I know it truly is an issue. I hope parrot replaces it. It is so wrecked that this thing is basically a do over. I just don’t know how I can ever trust the drone even if...
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    Next steps after brand new Thermal malfunctioned?

    I realize that these forums are not very active, but I will post an update. I've started a support case, but since the anafi thermal is considered prosumer, the support is straight from France and the USA based customer support won't advise. I decided after reading a ton of posts on crashes to...
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    Next steps after brand new Thermal malfunctioned?

    I have been reading on how people are claiming these drones are falling out of the sky and I thought it must be user error...I now believe the threads where people say there is something wrong with the software driving these drones. I am a first day owner of a now wrecked drone. I pulled it...