Hello everyone,
I have anafi almost a year now and I have had almost 200 flights with it. I am living in Poland.
Yesterday I took my drone like usually and start flying. The battery was 90% at the beginning of the flight. I was taking some picture of a monastery and there was 30m high limit and I was cautious, tried not to go over the place however after 9 mins flight time I didn't get any warnings, no battery low disclaimers, nothing. I was on the top of monastery's big garden and the drone suddenly started to landing I couldn't even understand what was happening in 2 sec signal lost (the rest of the flight the signal was perfect) and I started to run towards the place drone was landing, I was only 150m away from the drone. There were trees underneath I was scared that the drone would crash. now it is the neat part, I couldn't reach the drone bcs there were walls surrounding monastery garden. I was 20-25m away from the drone and I did catch the signal for a 5 sec, the screen was all black and there was warnings about battery or crush I don't know I couldn't even read those only saw the battery was 7% or something like that. then probably the battery died and the signal was lost. It was Sunday and it was a monastery, nothing like a church. there was no body. Somehow I found a phone number and call them but they didn't pick it up. Stayed there more than a hour. I saw they only answer during the week for just one hour. I didn't any choice, I left and came home. Luckliy I was able to get the backlog and checked what happend. As I said I saw at %20 the drone started to land. It is also interesting I got only 9 mins flight with 90% battery. So I called today, actually my wife called them bcs I don't speak the language. They said I cannot go in, definitely not my wife, and told us that they would look for it. my wife tried to tell them the location more or less and the guy said he can't call us he is not allowed and he told us to call him around 3 pm and ask if they have found it. We called, as you expect they couldn't find it but thank god he said I could go and look for it for a short time. I went there and found the drone. It was only 2m away from the trees and kind of a small cliff. It was upside down when I found it. The drone looks fine but there is a crack at the gimbal holder.
So my question is can I contact with Parrot or the store where I got the drone and talk ask for a service or refund anything. I cannot trust this drone anymore. I am a foreigner here I don't want to get into these kind of situations. When I read other posts from the forum about autolanding I was scared. There is still warranty, it's gonna be almost a year now with anafi and I couldn't trust it (sorry guys). I'd be glad to hear from you guys.
I have anafi almost a year now and I have had almost 200 flights with it. I am living in Poland.
Yesterday I took my drone like usually and start flying. The battery was 90% at the beginning of the flight. I was taking some picture of a monastery and there was 30m high limit and I was cautious, tried not to go over the place however after 9 mins flight time I didn't get any warnings, no battery low disclaimers, nothing. I was on the top of monastery's big garden and the drone suddenly started to landing I couldn't even understand what was happening in 2 sec signal lost (the rest of the flight the signal was perfect) and I started to run towards the place drone was landing, I was only 150m away from the drone. There were trees underneath I was scared that the drone would crash. now it is the neat part, I couldn't reach the drone bcs there were walls surrounding monastery garden. I was 20-25m away from the drone and I did catch the signal for a 5 sec, the screen was all black and there was warnings about battery or crush I don't know I couldn't even read those only saw the battery was 7% or something like that. then probably the battery died and the signal was lost. It was Sunday and it was a monastery, nothing like a church. there was no body. Somehow I found a phone number and call them but they didn't pick it up. Stayed there more than a hour. I saw they only answer during the week for just one hour. I didn't any choice, I left and came home. Luckliy I was able to get the backlog and checked what happend. As I said I saw at %20 the drone started to land. It is also interesting I got only 9 mins flight with 90% battery. So I called today, actually my wife called them bcs I don't speak the language. They said I cannot go in, definitely not my wife, and told us that they would look for it. my wife tried to tell them the location more or less and the guy said he can't call us he is not allowed and he told us to call him around 3 pm and ask if they have found it. We called, as you expect they couldn't find it but thank god he said I could go and look for it for a short time. I went there and found the drone. It was only 2m away from the trees and kind of a small cliff. It was upside down when I found it. The drone looks fine but there is a crack at the gimbal holder.
So my question is can I contact with Parrot or the store where I got the drone and talk ask for a service or refund anything. I cannot trust this drone anymore. I am a foreigner here I don't want to get into these kind of situations. When I read other posts from the forum about autolanding I was scared. There is still warranty, it's gonna be almost a year now with anafi and I couldn't trust it (sorry guys). I'd be glad to hear from you guys.