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Anafi USA - Drone Nerds Webinar from 10/13/2020

jaja6009

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Here is a link to a webinar hosted by Drone Nerds Tuesday 10/13/2020



Some new and interesting information.

Watch at 29:25.

A person asked about how terrible Parrot's Customer Support was since he had a nightmare after an Anafi Thermal fall from sky. (I assume this was his problem). I then asked the same question since Sam the Drone Nerd host did not ask it. At 29:25 it gets asked in a much more polite, nonthreatening manner.
The answer was basically a bunch of dodging nonsense and not so true statements. I was cracking up as my experience did not resemble what the response was in any way.

Overall though I liked the webinar, and the Anafi USA seems like a really cool drone. If I had the money I'd have this but I am holding out though for Evo 2 RTK Dual when the radiometric Boson comes out.

At one point the Parrot guy claimed that the Anafi USA was flying live to show off one of the Live Streaming software. I prayed that the drone didn't lose power and fall from sky and thankfully it did not.
 

solaris8x86

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Here is a link to a webinar hosted by Drone Nerds Tuesday 10/13/2020



Some new and interesting information.

Watch at 29:25.

A person asked about how terrible Parrot's Customer Support was since he had a nightmare after an Anafi Thermal fall from sky. (I assume this was his problem). I then asked the same question since Sam the Drone Nerd host did not ask it. At 29:25 it gets asked in a much more polite, nonthreatening manner.
The answer was basically a bunch of dodging nonsense and not so true statements. I was cracking up as my experience did not resemble what the response was in any way.

Overall though I liked the webinar, and the Anafi USA seems like a really cool drone. If I had the money I'd have this but I am holding out though for Evo 2 RTK Dual when the radiometric Boson comes out.

At one point the Parrot guy claimed that the Anafi USA was flying live to show off one of the Live Streaming software. I prayed that the drone didn't lose power and fall from sky and thankfully it did not.


I can answer to this regarding to 29:25 thereafter:

Q: What kind of customer service can be expected on the support of USA...?
P: We know the support is essential... emmm.... we totally changed the way to the support.... emm.... support to be local, effective and reflective. So we have implemented (1) a new program for the support..... (2) we've empowered parties.. and indirect communication with Parrot.... (3) what does that mean... (4) drone nerds should be able to troubleshoot the problem they are having with tool.... blah blah blah... saved 1000 junk words.


What does it mean by 1, 2, 3, 4 to common understanding by people.

(1). A new layoff program for Parrot employee. Parrot front end support team worldwide = bye & history. Reason = cut cost. Because they were needed to handle a considerable no. of support cases routinely as in previously years is now no longer necesssary. Because the no. of enterprise customer are relatively much smaller.
(2). Outsourcing of the technical support service to down tier dealers. it's hard to imagine these dealers have enough knowledge to troubleshooting the new drone. As themselves are new to this area too. As a result, enterprise customers have no professoinal support at all.
(3). They don't want to deal with support service anymore. Customer to die not their concern. it has become the concerns of the dealers or resellers only.
(4). When you resellers encounter troubles from customers. You eat yourself.


The objective of this several minutes session is: Conclusion: Support service is not part of ours anymore. They only feed the R&D people only.
 

AnafiPilot1

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I can answer to this regarding to 29:25 thereafter:

Q: What kind of customer service can be expected on the support of USA...?
P: We know the support is essential... emmm.... we totally changed the way to the support.... emm.... support to be local, effective and reflective. So we have implemented (1) a new program for the support..... (2) we've empowered parties.. and indirect communication with Parrot.... (3) what does that mean... (4) drone nerds should be able to troubleshoot the problem they are having with tool.... blah blah blah... saved 1000 junk words.


What does it mean by 1, 2, 3, 4 to common understanding by people.

(1). A new layoff program for Parrot employee. Parrot front end support team worldwide = bye & history. Reason = cut cost. Because they were needed to handle a considerable no. of support cases routinely as in previously years is now no longer necesssary. Because the no. of enterprise customer are relatively much smaller.
(2). Outsourcing of the technical support service to down tier dealers. it's hard to imagine these dealers have enough knowledge to troubleshooting the new drone. As themselves are new to this area too. As a result, enterprise customers have no professoinal support at all.
(3). They don't want to deal with support service anymore. Customer to die not their concern. it has become the concerns of the dealers or resellers only.
(4). When you resellers encounter troubles from customers. You eat yourself.


The objective of this several minutes session is: Conclusion: Support service is not part of ours anymore. They only feed the R&D people only.

Yes I totally agree with your conclusion - they seem to be pushing support to the retailer (hence the reason to have selected sellers of the USA).

I do not know much about the commercial drone sectors but would they be expecting DJI style replacement packaged support or will they rely on their own insurance / self cover for lost or damaged drones?
 

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