I had a Bebop 2 that I was flying over summer and the battery indicator on my phone indicated 38% battery remained. I was filming close to water but not far enough away to where I couldn't land. I was flying along the shoreline back to myself so I could land and within a minute the battery was at 1% and the drone descended rapidly and veered off towards the water resulting in the drone going down about 10ft offshore. I scrambled out to go get it but it was nowhere to be found. So I filed a claim with Parrot and they looked into it but denied me a replacement because it landed in water. Overall the customer support experience was horrible and now I'm stuck with a controller, battery and a whole bunch of other useless accessories but no drone. I just filed another complaint and I'm hoping I can work my way further up in corporate so I can express my discontent with both their product and support. The battery event had happened on one other occasion but after that I no longer used that battery in the drone and only the Skycontroller. Any advice on what to do as I have read numerous threads about peoples drones going down into water and then receiving replacements for their drones? The first time going into customer support I was reasonable and very reserved but this time I made sure to call them out about my previous experience and to be a little more aggressive about my complaint. I'm not asking them to replace my whole package but just the drone itself along with the battery I lost in the crash.
Bebop Crashed and claim denied
- Thread starter Bebop2003
- Start date
Gipsz Jakab
Well-known member
Their attitude is understandable: A lot of people were smart, lied that the drone had fallen into the water and asked for another so it became a spare drone.
The policy is that if there is no drone then there is no replacement. This is also the case with DJI.
Exceptionally, if there is a video recording (screenshot with a video recording program) and there are also log files, then maybe ...
The policy is that if there is no drone then there is no replacement. This is also the case with DJI.
Exceptionally, if there is a video recording (screenshot with a video recording program) and there are also log files, then maybe ...
I have the log file that shows exactly where its last known location was if that changes anything....
They are now saying that the drone is out of warranty even though the claim was originally filed 11 months after purchase.... I see nothing has changed since last time I dealt with their customer support. I think I'm going to sell my skycontroller black edition and the other accessories if anyone here wants them and buy a DJI.
