Anafi owners,
I am/was interested in purchasing an Anafi but I'm not so sure anymore based on my interaction with Parrot Support and the answers they've provided and haven't provided (just ignored some questions) to basic questions about Warranty/Support policy/processes.
I'd like to hear any experiences good or bad that you guys may have had wrt dealing with a warranty claim, support issues, etc.
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* UPDATE (June 7, 1019):
NOTE: These latest support updates supercede my prior comments that I made on this thread.
I was able to speak with Parrot Support (pre-sales) today and I now have a much more favorable opinion of Parrot's. Oscar (Parrot Rep) was able to thoroughly answer my questions and correct the misinformation that I had previously received via Email from Parrot support.
Here is my summary of the updated support information:
Updates:
1) During the warranty period if you should have an issue with your Anafi and that issue is Parrot's fault (and not a user error) Parrot will take full responsibility and assume all cost for ensuring the issue is resolved. This would include paying for shipment of you Anafi back to Parrot if that's deemed necessary (they will send you pre-paid shipping label) and sending you a new Anafi or a refurbished Anafi at no cost to the consumer.
2) Parrot confirmed that they DO NOT currently have repair centers in the USA however they did state that they plan to add one or more repair centers in the USA in the future (no timeline was provided).
So without a repair center in the USA if you were to crash your Anafi (and it was deemed to be caused by user error) then you could NOT send your Anafi to Parrot directly for repair unless you could send it from a postal address in Europe where they have a Parrot office (e.g, you have a European friend that could forward it on to Parrot on your behalf).
Note: Several people have said that Parrot doesn't have repair centers in Europe...but according to my Parrot Support contact he stated they do indeed have repair centers in Europe and they do repair Anafi's in those centers.
3) When asked about the lack of availability of Anafi parts in the USA the Parrot Support acknowledged that this as an issue and indicated that Parrot will be addressing this issue as well seemingly implying that this will be addressed in concurrence with the addition of USA repair centers. (No dates or specifics were given). In the mean time they will do everything they can to provide references to third parties that have parts.
4) Parrot Support confirmed that the Anafi warranty is linked to the product and NOT the owner.
(NOTE: This is in direct conflict with was I was told just days ago by Parrot support via email)
This means that if you were to purchase a USED Anafi and it was still within the warranty period (12mos) you as the new owner of the used Anafi would be able make a warranty claims as long as the warranty was in effect for the product IF you have a copy of the original purchase agreement.
Conclusion:
So overall I feel MUCH better about Parrot's Support and their genuine interest in actually supporting their customers. I'm also pleased to hear that Parrot does cover all cost (including shipping) associated with replacing your Anafi under warranty should the problem be deemed to be their fault (e.g., product defect).
However, with that said I still think that Parrot will not be able to fully USA customers until they can add one or more repair facilities in the USA and provide access to all key parts of the Anafi.
I am very happy to hear that they have plans to address these shortcomings in the future. Let's hope these plans are real and that it happens sooner rather than later. Until then I think you are taking a risk purchasing an Anafi if you live in the USA.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
From what I can gather it appears that Parrot CANNOT fully support their customers in the USA:
* No Parrot repair facilities in the USA
* No post warranty support fixes are available unless you have a postal address in Europe (e.g., you crash your Anafi and you want/need to send it back to Parrot for repair...you are out of luck unless you have a friend in Europe that can act as your intermediary.)
* It seems like from threads I've seen on this Forum that part availability (or high cost) may be a concern as well in the USA. So even if you have the inclination and skills to try and repair yourself it may be expensive and/or impossible to fix it because you can't get the part. I know I've seen some websites referenced that sell Anafi parts but maybe they only sell a small subset of the parts that you might need to repair your own drone? I'm not sure.
Are the bullets I noted above consistent with your understanding?
Any stories to share? Good or bad?
As much as I'd like to think that I'll never crash and never require the warranty or support...I know that this may not be reality. So I want to know what I'm potentially getting myself into before I purchase a drone from any manufacturer.
Look forward to your thoughts.
Cheers.
I am/was interested in purchasing an Anafi but I'm not so sure anymore based on my interaction with Parrot Support and the answers they've provided and haven't provided (just ignored some questions) to basic questions about Warranty/Support policy/processes.
I'd like to hear any experiences good or bad that you guys may have had wrt dealing with a warranty claim, support issues, etc.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
* UPDATE (June 7, 1019):
NOTE: These latest support updates supercede my prior comments that I made on this thread.
I was able to speak with Parrot Support (pre-sales) today and I now have a much more favorable opinion of Parrot's. Oscar (Parrot Rep) was able to thoroughly answer my questions and correct the misinformation that I had previously received via Email from Parrot support.
Here is my summary of the updated support information:
Updates:
1) During the warranty period if you should have an issue with your Anafi and that issue is Parrot's fault (and not a user error) Parrot will take full responsibility and assume all cost for ensuring the issue is resolved. This would include paying for shipment of you Anafi back to Parrot if that's deemed necessary (they will send you pre-paid shipping label) and sending you a new Anafi or a refurbished Anafi at no cost to the consumer.
2) Parrot confirmed that they DO NOT currently have repair centers in the USA however they did state that they plan to add one or more repair centers in the USA in the future (no timeline was provided).
So without a repair center in the USA if you were to crash your Anafi (and it was deemed to be caused by user error) then you could NOT send your Anafi to Parrot directly for repair unless you could send it from a postal address in Europe where they have a Parrot office (e.g, you have a European friend that could forward it on to Parrot on your behalf).
Note: Several people have said that Parrot doesn't have repair centers in Europe...but according to my Parrot Support contact he stated they do indeed have repair centers in Europe and they do repair Anafi's in those centers.
3) When asked about the lack of availability of Anafi parts in the USA the Parrot Support acknowledged that this as an issue and indicated that Parrot will be addressing this issue as well seemingly implying that this will be addressed in concurrence with the addition of USA repair centers. (No dates or specifics were given). In the mean time they will do everything they can to provide references to third parties that have parts.
4) Parrot Support confirmed that the Anafi warranty is linked to the product and NOT the owner.
(NOTE: This is in direct conflict with was I was told just days ago by Parrot support via email)
This means that if you were to purchase a USED Anafi and it was still within the warranty period (12mos) you as the new owner of the used Anafi would be able make a warranty claims as long as the warranty was in effect for the product IF you have a copy of the original purchase agreement.
Conclusion:
So overall I feel MUCH better about Parrot's Support and their genuine interest in actually supporting their customers. I'm also pleased to hear that Parrot does cover all cost (including shipping) associated with replacing your Anafi under warranty should the problem be deemed to be their fault (e.g., product defect).
However, with that said I still think that Parrot will not be able to fully USA customers until they can add one or more repair facilities in the USA and provide access to all key parts of the Anafi.
I am very happy to hear that they have plans to address these shortcomings in the future. Let's hope these plans are real and that it happens sooner rather than later. Until then I think you are taking a risk purchasing an Anafi if you live in the USA.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
From what I can gather it appears that Parrot CANNOT fully support their customers in the USA:
* No Parrot repair facilities in the USA
* No post warranty support fixes are available unless you have a postal address in Europe (e.g., you crash your Anafi and you want/need to send it back to Parrot for repair...you are out of luck unless you have a friend in Europe that can act as your intermediary.)
* It seems like from threads I've seen on this Forum that part availability (or high cost) may be a concern as well in the USA. So even if you have the inclination and skills to try and repair yourself it may be expensive and/or impossible to fix it because you can't get the part. I know I've seen some websites referenced that sell Anafi parts but maybe they only sell a small subset of the parts that you might need to repair your own drone? I'm not sure.
Are the bullets I noted above consistent with your understanding?
Any stories to share? Good or bad?
As much as I'd like to think that I'll never crash and never require the warranty or support...I know that this may not be reality. So I want to know what I'm potentially getting myself into before I purchase a drone from any manufacturer.
Look forward to your thoughts.
Cheers.
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