New phone, not able to buy flight plan and follow me

[Rocky the FS]

I just got a new Samsung S9+. I downloaded and installed FF6. I know I have to buy the apps again, but when I tried to do so I got an incorrect password message...three times. I went into my Google account and changed the password to something simpler. Now when I hit the buy button nothing happens. Any ideas?

 

[Jagerbomb52]

What was your old phone? Android or iOS. If Android there is no need to buy anything again.

 

[Rocky the FS]

Yes, Android. There is a button to "Restore Purchase" but it doesn't do anything.

 

[Jagerbomb52]

I never had to do anything other then being logged into the same google account I bought them with. They just showed up when I opened FF6.

 

[Jagerbomb52]

Are you logged into my.parrot with the same email you used before?

 

[ROBANAFI]

I've just changed phone(Samsung S6 > Samsung A20) a couple of weeks ago and everything restored fine for me. I didn't have to repurchase anything.

 

[dashSolo]

Is there a customer support contact on the site on Google Play? If so maybe they could give you help. I went from a S8 to S10+ with no issues. This is baffling.

 

[Rocky the FS]

I don't know why, but now it worked. I still had to buy them again. Cheap compared to the frustration. ?

 

[Jagerbomb52]

I don't know why, but now it worked. I still had to buy them again. Cheap compared to the frustration. [emoji37]

Well thats not right and not the way it works. I would be asking for a refund just to make a point that they ripped me off and how many others they might have done the same to. You pay once and its good for as many phones as you own period. Stuff like this really pisses me off.


Sent from my LG-H873 using Tapatalk

 

[Dirk_ANAFI]

Well thats not right and not the way it works. I would be asking for a refund just to make a point that they ripped me off and how many others they might have done the same to. You pay once and its good for as many phones as you own period. Stuff like this really pisses me off.


Sent from my LG-H873 using Tapatalk

I'm now using my 3rd Android phone with Anafi. It was never necessary to buy anything again.
Of course I always used my 1st and only Parrot account.

 

[Rocky the FS]

...Stuff like this really pisses me off.....

A $2 loss no longer pisses me off. I just needed to get the **** thing working.....Yesterday!
You can't even buy a $2 hamburger at McD for that now!

 

[Dirk_ANAFI]

A $2 loss no longer pisses me off. I just needed to get the **** thing working.....Yesterday!
You can't even buy a $2 hamburger at McD for that now!

What was the problem?