I have found parrot phone support good however, there repair service is non existent. I have had about 12 cases since 2016 on 5 Parrot drones. The BB2 parts were sent to me by Parrot and in 3 cases they replaced drone.
On the plus side BB2 and Disco are easy to rebuild with a lot of parts around. The Ananfi is a lot harder because of the folding arms I crashed one 12/8 and still was not able to get parts by 1/30 so I bought another and sold the broke one off in pieces on Ebay net cost was about 150 for 150 flights .
