I was afraid this was going to be the outcome.
I have had an Anafi and Anafi Thermal since 2019 and I watched as their Customer Support went from responsive to absent.
I really do not see Parrot gaining back the share of the market they lost over the years and it's a shame since they do make good products.
At my real job, we were going to buy a new thermal platform. My chief asked about the Anafi USA, Autel Dual and a Matrice 210 with XT payload.
We ruled out the Anafi USA immediately after I explained my total lack of support on my Anafi Thermal that crashed. I only got it replaced after appealing to Parrot corporate.
I feel for your loss JHO and as far as Public Safety, in New Jersey I do not know of one agency that uses the Anafi USA. Most with any decent budget are using the Matrice 300 RTK.
