I am a bit disgusted by this. You cannot even contact someone to even report your problem.
Further if you did have a problem and needed to get a repair under warranty you would seem to be out of luck again it seems.
I just cannot see Parrot taking on DJI or Autel. I do get delays in service as currently my Mavic 2 Enterprise Advanced has a problem with the thermal sensor. I contacted DJI and was told that a representative would contact me but nothing after 2 days.
Delays are I guess part of the whole drone things with COVID added in.
You are getting ghosted on an expensive product and that is just plain wrong.