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Pls help!!

Knolly

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Hi guys, sorry for my english i am from Ukraine.in December 2019 i buy parrot anafi in Dubai duty free.In March 2020 my anafi crashed.I wrote to support and they wrote me.My proof image1.jpg s 1586349183702.png
 

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Ana789

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It is always difficult, buying a electronic "thing" in transit on an airport. The warranty of many items is restricted to the country it got sold!
Get in contact with "dubaidutyfree.com", perhaps they can help.
 

Double2Seven

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You have to go to dubai to claim you warranty suport ?

When you country has no techincal suport , then the warranty is backed up by the people at factory or in certain centers, and they ususaly tell you to go back to the store you purchased.

I had to do the same , but i bought ithere in pOrtugal, so its no problem, them repair process and drone are sent to a repair center or destributor in spain.
 

Knolly

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It is always difficult, buying a electronic "thing" in transit on an airport. The warranty of many items is restricted to the country it got sold!
Get in contact with "dubaidutyfree.com", perhaps they can help.
that's exactly what I did
 

Knolly

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You have to go to dubai to claim you warranty suport ?

When you country has no techincal suport , then the warranty is backed up by the people at factory or in certain centers, and they ususaly tell you to go back to the store you purchased.

I had to do the same , but i bought ithere in pOrtugal, so its no problem, them repair process and drone are sent to a repair center or destributor in spain.
I dont now,what i must to do?Of cource i will not fly to Dubai
 

Liger 1956

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You need to contact Parrot and explain to them that you live in the Ukraine, that you cannot return the Anafi to Dubai airport and ask for an alternative resolution.
 

Knolly

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It is always difficult, buying a electronic "thing" in transit on an airport. The warranty of many items is restricted to the country it got sold!
Get in contact with "dubaidutyfree.com", perhaps they can help.
Thanks
 

Ana789

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In case you are not flying to dubai/further south east, in the next couple of month, you should ask them, if they can assist!
The "thing" is, in many countries, where there is no service of Parrot, the company which imported/sold the drones is the one, to get it back to parrot.
And Parrot would send the new one back to Dubai!
But I assume, even THEY would have to send it to France.

So I'd try to get them in Dubai to contact Parrot for your case.
It can be, you may have to send it to Parrot yourself, but the thing is, Parrot need to send it to you. For that to happen, "Dubai" need to open a case, too, methinks

Difficult, even without COVID!
 

Knolly

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In case you are not flying to dubai/further south east, in the next couple of month, you should ask them, if they can assist!
The "thing" is, in many countries, where there is no service of Parrot, the company which imported/sold the drones is the one, to get it back to parrot.
And Parrot would send the new one back to Dubai!
But I assume, even THEY would have to send it to France.

So I'd try to get them in Dubai to contact Parrot for your case.
It can be, you may have to send it to Parrot yourself, but the thing is, Parrot need to send it to you. For that to happen, "Dubai" need to open a case, too, methinks

Difficult, even without COVID!
I contacted with Dubai,waiting for reply
 

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