Ecky, I'm in the US, and I did deal direct with Parrot. I had sent them an email inquiring about the cylindrical battery in the controller. They told me that the cylindrical battery was defective and to return the entire package.
The replacement package that I received had the older skycontroller (silver sticks, white band), 2700 battery, but it had the 5 pin charger.
Parrot took about 10 days to get a replacement to me. I had to send the old one in before they sent the new one.
I don't know about the UK, but my return went to an address in the US.
