Remote Controller wont turn on?

[OBjuan]

Not only do I seem NOT to be able to connect to my controller, I don't think it's even turning on.

When I plug it into a usb-c to charge it the little light next to it comes on as green (or some times red and then turns green shortly there after) which I believe means it is charged (?) - but I can't get the blue light on top of the handle to come on. Occasionally the blue light will flash when I plug it in or open the grip, but mostly it is off.

My gear is all pretty new. I bought it at the beginning of the year, but then got busy moving/working and really just started using it about a month ago. It worked fine for a while, and the times it wouldn't connect I chalked it up to me failing to charge the remote (sure would be nice if the remote had 4 lights and a test charge button) - but now I don't seem to be able to connect at all. I can fly the anafi with the phone (Sony Xperia Compact) but that sucks.

Having done some research I thought maybe FreeFlight was the issue, and I just uninstalled, and obtained and installed the 6.3.2 version - and when I run it the 1st time and it asks if I have a controller, I say yes and connect the remote and turn the drone on, and nothing happens...

I've tried multiple cables, which work fine to connect phone to computer/power.

Soooo lack of connect, combined with the green light but no blue light make me think the remote died. ?

Would love for someone to have a better idea/fix. ?

Short of that, can I get a new one? Ideally paid for (it shouldn't bust after 5 hours (max) use). Would I talk to Parrot, or B&H, or what? What's the best way to contact them? Are there any better controllers that have a battery indicator, and/or fanciness?

Thanks for the help. I'm bumming cause I was really enjoying the anafi and getting some good footage...

 

[Rocky the FS]

You are correct about the red and green LED. You are also correct that the controller has died. ☹
If you bought it from B&H, contact them first. I would try phone, not email. If they won't warranty it, contact Parrot.
The Anafi has a 12 month warranty, you should be covered unless you dropped it onto concrete.
Worst case, you will have to buy another controller.
There are no other controllers that would work.

 

[CraigCam]

This may sound redundant but did you try opening and closing the controller while plugged in to a wall wart and the C connection? I have experienced the controller showing green as charged and not initiating the red charge cycle when first set up. I open and close the remote when this happens and that gets red light charge mode going on mine.


Sent from my iPhone using Tapatalk Pro

 

[OBjuan]

Thanks for the thoughts guys. I had hoped to update with the results, but here we are 2 weeks after I first contacted Parrot (and B&H) and I'm still in the process of dealing with Parrot's ****** customer service...

 

[Jamesingoldsby31]

The same exact thing happened to me but it miraculously came back on two days later!! Here’s what I did! My third time trying to charge it (only getting little green light by port), I opened it up, held down the home button for like 10 seconds, then I toggled the remote thumb controllers a couple times. It immediately turned back on at that point!

Not only do I seem NOT to be able to connect to my controller, I don't think it's even turning on.

When I plug it into a usb-c to charge it the little light next to it comes on as green (or some times red and then turns green shortly there after) which I believe means it is charged (?) - but I can't get the blue light on top of the handle to come on. Occasionally the blue light will flash when I plug it in or open the grip, but mostly it is off.

My gear is all pretty new. I bought it at the beginning of the year, but then got busy moving/working and really just started using it about a month ago. It worked fine for a while, and the times it wouldn't connect I chalked it up to me failing to charge the remote (sure would be nice if the remote had 4 lights and a test charge button) - but now I don't seem to be able to connect at all. I can fly the anafi with the phone (Sony Xperia Compact) but that sucks.

Having done some research I thought maybe FreeFlight was the issue, and I just uninstalled, and obtained and installed the 6.3.2 version - and when I run it the 1st time and it asks if I have a controller, I say yes and connect the remote and turn the drone on, and nothing happens...

I've tried multiple cables, which work fine to connect phone to computer/power.

Soooo lack of connect, combined with the green light but no blue light make me think the remote died. ?

Would love for someone to have a better idea/fix. ?

Short of that, can I get a new one? Ideally paid for (it shouldn't bust after 5 hours (max) use). Would I talk to Parrot, or B&H, or what? What's the best way to contact them? Are there any better controllers that have a battery indicator, and/or fanciness?

Thanks for the help. I'm bumming cause I was really enjoying the anafi and getting some good footage...

 

[tlyons]

Not only do I seem NOT to be able to connect to my controller, I don't think it's even turning on.

When I plug it into a usb-c to charge it the little light next to it comes on as green (or some times red and then turns green shortly there after) which I believe means it is charged (?) - but I can't get the blue light on top of the handle to come on. Occasionally the blue light will flash when I plug it in or open the grip, but mostly it is off.

My gear is all pretty new. I bought it at the beginning of the year, but then got busy moving/working and really just started using it about a month ago. It worked fine for a while, and the times it wouldn't connect I chalked it up to me failing to charge the remote (sure would be nice if the remote had 4 lights and a test charge button) - but now I don't seem to be able to connect at all. I can fly the anafi with the phone (Sony Xperia Compact) but that sucks.

Having done some research I thought maybe FreeFlight was the issue, and I just uninstalled, and obtained and installed the 6.3.2 version - and when I run it the 1st time and it asks if I have a controller, I say yes and connect the remote and turn the drone on, and nothing happens...

I've tried multiple cables, which work fine to connect phone to computer/power.

Soooo lack of connect, combined with the green light but no blue light make me think the remote died. ?

Would love for someone to have a better idea/fix. ?

Short of that, can I get a new one? Ideally paid for (it shouldn't bust after 5 hours (max) use). Would I talk to Parrot, or B&H, or what? What's the best way to contact them? Are there any better controllers that have a battery indicator, and/or fanciness?

Thanks for the help. I'm bumming cause I was really enjoying the anafi and getting some good footage...

Have you looked down into the slot between handheld part of the remote and the antenna hinge? There is a small switch that gets pushed in when the antenna is folded away to turn off the controller.

Is yours sticking?