I too have had a terrible experience with parrot warranty.
They kept asking v for i for like serial number, photos and an explanation as to what the issue was, i gave them everything they asked for, to which they said the logs showed a crash report, ii formed them it was a failed hand launch onto long grass and everything g was fine after that, the issue I had occurred happened 6 months after the reported 2 sec crash.
Parrot issued a fault ref number a d then nothing, ghosted me, not even replying to any emails now!!!
This is the last parrot I will ever buy, mine is the thermal anafi, issue is that the thermal is not registering any temp readings and not matter what palette is selected its always in black and white, rgb camera works fine
