Recent content by Niczko

Not sure if you got it: my drone is dead, it won't turn on. So obviously it won't calibrate either :)

Well, as mentioned earlier, I sent all the files created on the SD card on the day of the crash. There's a log file (55 MB), a TMP file (55 MB) and an empty MP4 file. That's all I have, cannot do more than that.

So here's the latest chapter about my Anafi dead after 2 weeks. Sent the files to the support as suggested here - 110 MB of data, and it turns out they can't read their own files. As usual, Alex is happy to help and sorry for the rest. This is Alex from Parrot support team and I am happy to be...

Alright I just checked that - thanks for mentioning. I indeed found a file called log.bin dated 11 APR (date of the crash) and of size 59.51 MB. Also, I mentioned to the customer support team that I shot a video on that day. However, all I have is an empty MP4 file (0 MB) and a TMP file of size...

I'm not going to put another cent on this drone. I got a lemon and the support service is a disaster. They have a bunch of preformatted emails, requesting all sort of details that you spend hours replying to - and at the end of the process they send a laconic email telling you that they're not...

Well, what happened is that the app got updated automatically. Then when I took out the drone, the app triggered the firmware update.

No it's not. I have no entry for that date.

Good day, So I contacted the support team. It took a long time: they needed pictures of the drone, copy of the invoice, serial number, explanations etc. It took me various emails to gather all the information and today I got the following reply from the support team: This is Alex from Parrot...

Thanks all for the suggestions. I can't return the drone to the vendor: I bought it in Europe and I'm now on a trip in South America. I wanted to shoot videos of those places I'm visiting. I've contacted the support at Parrott: we'll see where this leads to. Cheers, Nick

Good day all, I'm new here, this is my first post. I took the Anafi out today and it crashed on the first flight. Right before the drone took off, the software updated the firmware in the drone. The drone was about 10 meters high, 50 steps away - in manual mode - and it fell like a stone. I...