Recent content by Th4N4

Hello pilots, following a crash on my previous Anafi that I had documented on another thread, the whole package has been replaced by Parrot and I thank them for it. Sadly when setting up the new drone and controller, I discovered that the controller acts strange. It does seem to charge up when...

Last update to this thread. After phoning the customer service directly, the situation improved really quickly and after sending back the original package I got a brand new one back. Still not fully confident in the system, especially after what I learned about the log, but I can only recommend...

Just a quick update on my case, just phoned Parrot since I had no news since wednesday and the last email I had was asking for information I had already sent. The hotline was very friendly but seemed unaware the drone log wasn't available unless it lands safely or at least stays connected to the...

Parrot France yes, my location was one of the reasons I went for a Parrot drone, time to see if it pays off. That's a very good suggestion, I'll try to have them on phone directly !

Thanks for your reply, it gives me hope. Exchanges with the support are going back and forth, I don't know when the small talk will end and they will address the issue but I'll keep you updated.

Thanks for the infos, sadly it seems like I'm stuck with nothing to backup my claim. It feels really stupid that there's no live log dump on the phone when it's obvious the drone can't be recovered in a lot of situations... I mean even for Parrot, the support is bad if in the situation where the...

Alright, this is gonna be a long one to give you all the context. The account is brand new because I didn't know where to go for my issue. The Anafi was my 4th drone, never had a crash with the previous 3 of other brands, and I'm pretty cautious with the rules. I had had the Anafi for 2 weeks...