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Agreed, as the distributor here in Canada they are not the best with communication. We have been describing the situation to them and how people feel about their service and they are working on it. There are things going on in the background that for sure made it difficult to deal with them but we're starting to see light at the end of the tunnel. FYI we are carrying parts and will service them as well if you ever need that. Shipping will be from Calgary and Toronto soon. Reach out to me here if you have any questions