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Email from support, what does this mean? Latest Update from Support.

Got it now! Man, that would be GREAT all goes well! I didn't want to take this back at all!

Can't wait to get home from work to try it!
 
I did buy mine from Best Buy and have about one week left before I can return it. Trying to wait this out because I did a ton of research before buying a drone and the Anafi is the one I really want. If It doesn't get resolved soon I guess I'll take it back and get the Autel Evo. Just didn't want to spend $400 more at this point.

Brief history...
Bought the Anafi almost 3 weeks ago. Worked fine with my Galaxy phone and Tablet. After the update neither of them work. Got the black screen (no video feed) and a few other issues so I can't fly it. I was told to contact customer service.

Their first reply - Rest the drone (didn't work)
Second reply - Forget Network (didn't work) I explained that it worked fine prior to update.
Third reply - Rest Drone (didn't work) I explained I've done this and said it was something with the new update
Forth reply - is the one I copied above. I replied and asked about the update because I don't think there is anything wrong with the drone itself. They have not replied.

Somewhere during that time they closed my case saying it was resolved. It was reopened when I asked another question.

Good luck returning it to Best Buy. I bought a GoPro Karma and then saw tons of posts about people having lots of fly-aways with theirs. I then took it back to BB the very next day and got hit with a 15% Restocking fee ($107) even though I told them I wanted to buy a different drone from them!!
 
Good luck returning it to Best Buy. I bought a GoPro Karma and then saw tons of posts about people having lots of fly-aways with theirs. I then took it back to BB the very next day and got hit with a 15% Restocking fee ($107) even though I told them I wanted to buy a different drone from them!!

Wow, luckily for me Parrot fixed the issue and I didn't have to return it. Everything is working pretty good now.
 

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