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Faulty Skycontroller 3 ?

Joined
Jul 17, 2018
Messages
7
Likes
0
#1
HI!

I can not get my skycontroller 3 to connect to my ios or my android devices. Tried serveral phones. It just doesnt connect. Not directly to the anafi either.
Only thing that happens is the blue led light when i open it. I suspect there could be a firmware issue as the initial update freezed and i had to press cancel.

Is there a way to factory reset the controller?

I have contacted Parrot but i suspect it will take some time to get an answer

Kind regards
Jonas from Sweden
 

QuadKid

Well-known member
Joined
Jun 30, 2018
Messages
136
Likes
32
Location
Central Florida
#2
HI!

I can not get my skycontroller 3 to connect to my ios or my android devices. Tried serveral phones. It just doesnt connect. Not directly to the anafi either.
Only thing that happens is the blue led light when i open it. I suspect there could be a firmware issue as the initial update freezed and i had to press cancel.

Is there a way to factory reset the controller?

I have contacted Parrot but i suspect it will take some time to get an answer

Kind regards
Jonas from Sweden
You can always call them (877) 972-7768 Support Line
 
Joined
Jul 23, 2018
Messages
6
Likes
0
#3
HI!

I can not get my skycontroller 3 to connect to my ios or my android devices. Tried serveral phones. It just doesnt connect. Not directly to the anafi either.
Only thing that happens is the blue led light when i open it. I suspect there could be a firmware issue as the initial update freezed and i had to press cancel.

Is there a way to factory reset the controller?

I have contacted Parrot but i suspect it will take some time to get an answer

Kind regards
Jonas from Sweden
How did you go mate? I'm having the same issue.
 
Joined
Jul 17, 2018
Messages
7
Likes
0
#4
How did you go mate? I'm having the same issue.
No luck and the mail support is a catastrophic. Keep on getting automated answers and no follow ups on the cases i have managed to post. The controller is bricked and the anafi is just sitting in its box :(
The first case i filed actually got answered and I did get a document to be included in the the return of the anafi, but that one isn´t valid as a document for transportation. The missing document is what they call a "e-colissimo" or something like that.

Thanks for your concern!

/Jonas
 

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