Greetings, I'm wondering about other peoples experiences with Parrot Customer Service?
The remote for my Anafi stopped turning on, powers up green light, but blue light wont come on and phone doesn't see remote. In theory Parrot says they will replace my remote, which is cool I guess (they should, I couldn't have used it more than 10 hours) - but at this point it is more than 2 weeks since I first contacted them, at least the 3rd time they have asked me for the same information I have already provided them with, and the 5th or 6th time I've been lead to believe or directly promised the next step will happen tomorrow, and then nothing happens. All in all they have pretty much sucked every step of the way.
Presuming they ever actually get me the forms and/or shipping labels, the current story is I am supposed to send them my broken remote AND drone (which seems to work fine) - and they will send me a new one. At this point I am fairly reluctant to send them my functioning drone, and wait for who knows how long for them to get me my gear, assuming they ever will...
Thoughts?
All this leads to my next question. Should I just bite the bullet and buy a new remote instead? Is it even possible to get just a remote (not exactly finding an Anafi remote in a brief google search) and if I could get one, will my drone talk to it, or are they coupled to the remote they shipped with?
Ideas and advice appreciated.
This is all a real bummer cause I was really digging my Anafi (especially it's ability to look up) and my remote crapped out right about the time there were a bunch of awesome blossoming trees to film, which have since moved on. I'm afraid I'll likely see and miss other quality filming opportunties before this is all dealt with...
The remote for my Anafi stopped turning on, powers up green light, but blue light wont come on and phone doesn't see remote. In theory Parrot says they will replace my remote, which is cool I guess (they should, I couldn't have used it more than 10 hours) - but at this point it is more than 2 weeks since I first contacted them, at least the 3rd time they have asked me for the same information I have already provided them with, and the 5th or 6th time I've been lead to believe or directly promised the next step will happen tomorrow, and then nothing happens. All in all they have pretty much sucked every step of the way.
Presuming they ever actually get me the forms and/or shipping labels, the current story is I am supposed to send them my broken remote AND drone (which seems to work fine) - and they will send me a new one. At this point I am fairly reluctant to send them my functioning drone, and wait for who knows how long for them to get me my gear, assuming they ever will...
Thoughts?
All this leads to my next question. Should I just bite the bullet and buy a new remote instead? Is it even possible to get just a remote (not exactly finding an Anafi remote in a brief google search) and if I could get one, will my drone talk to it, or are they coupled to the remote they shipped with?
Ideas and advice appreciated.
This is all a real bummer cause I was really digging my Anafi (especially it's ability to look up) and my remote crapped out right about the time there were a bunch of awesome blossoming trees to film, which have since moved on. I'm afraid I'll likely see and miss other quality filming opportunties before this is all dealt with...