Anafi "Vertical camera not works, please contact manufacturer"

[lfk]

hello to all!

The camera of my Anafi stoped working. When turns it On, it connects normal and makes the normal movements of gimbal. However, on mobile phone I not receive any image. Only the message "Vertical camera not works, please contact manufacturer".
This already happened to somebody? If yes, how do you solved it?
Thanks in advance.

 

[Jagerbomb52]

This has been reported a few times on the forums. The message said to contact manufacturer so have you? I have not seen any fix for this problem.

 

[lfk]

This has been reported a few times on the forums. The message said to contact manufacturer so have you? I have not seen any fix for this problem.

Thanks for your answer. Yes, I already open an "issue" with manufacturer a few days ago, but I not receive any answer until now. Except, an automatic e-mail with process number and the information that they will answer in 48h....

 

[Jagerbomb52]

Being in Portugal I am not sure if you would want to call them but if you did you probably would get a faster response on the problem.
Let us know how you make out.

 

[lfk]

Thanks. I will try to call direct during the week.
Regards,

 

[Plongchp]

Just saw this post. I had a spankin' new Anafi out for a trial out in a field and after a few minutes it dropped like a stone (not very high) and had the
"Vertical camera not works, please contact manufacturer" error. Yes it was new, but as I have a technical background I removed the lower cover from the unit and found that the connector to the Vertical Camera was not affixed tightly to the motherboard. I gently pushed it in and readjusted a small metal clip that appeared to keep it in place and it the worked fine.

 

[idea3]

Just saw this post. I had a spankin' new Anafi out for a trial out in a field and after a few minutes it dropped like a stone (not very high) and had the
"Vertical camera not works, please contact manufacturer" error. Yes it was new, but as I have a technical background I removed the lower cover from the unit and found that the connector to the Vertical Camera was not affixed tightly to the motherboard. I gently pushed it in and readjusted a small metal clip that appeared to keep it in place and it the worked fine.

Hi
Would you have a picture of this? I received the same message after yesterday's small crash. All seemed to be fine, but the drone does not start. Thank you

 

[Plongchp]

I am sorry, I did not think to grab a pic of this. I used the below link as a guide and it was the pic on the top of page 5 where I reseated all of the connectors.

https://www.parrot.com/files/s3fs-public/firmware/how_to_repair_anafi.pdf

 

[idea3]

Thank you very much!

 

[William He]

this same problem happened to me, and I straight up returned the drone and got it replaced.