Fall from the sky

[StephenJD]

My Anafi unexpectedly fell from the sky this morning, breaking one of the motors almost clean off and the battery falling off (battery clip has also come off the battery). Battery was >60%, and no obstacles. Connection went completely seconds before it hit the ground. Cannot now turn it on; it starts up briefly (I can hear the fan start up) then immediately shuts down (which is a pain as I cant get access to the last flight log). Anafi is still within the 2 year warranty. Do I bother going back to the retailer (Very) or do I just go straight to Parrot? Firmware was all up to date AFAIK.

Stephen

 

[dashSolo]

Call Parrot immediately, they will email you with a case number and questions to answer. I'm five for five on replacements by calling them right after it happened.

 

[StephenJD]

Call Parrot immediately, they will email you with a case number and questions to answer. I'm five for five on replacements by calling them right after it happened.

Is there a contact number for Parrot support? The website seems to be lacking that information

Stephen

 

[BRC]

Where are you located - here are a couple numbers
UK : +44 (0) 20 3481 5677
North America Parrot support 1 (877) 972-7768
France Parrot support : +33 1 48 03 60 69

 

[StephenJD]

Where are you located - here are a couple numbers
UK : +44 (0) 20 3481 5677
North America Parrot support 1 (877) 972-7768
France Parrot support : +33 1 48 03 60 69

Excellent thanks for this