This is my second time to write to this forum. I am not new to drones, I own a Dji Mavic Mini (more than 70 flights) and a Parrot Anafi (more than 50 flights) and a few days ago I launched my Anafi in its 3rd flight as described in a Flight Plan. The drone, despite all safety margins, never completed the flight and never returned to the last point (close to departure). The video and control connection to the controller were lost at about 60 meters distance only. I did not get any GPS Trace or any info or statistics about the mission. I asked the Parrot Support for the Gps trace but in all the emails we exchanged they never actually answered my questions or provide any support. My impression is that Parrot Support is a FAKE, a legend, something that does not exist, at least this is my experience in Italy. The only point reported in the Support emails is "user error", "drone crash". My only purpose was to retrieve the drone SD card to understand better what happened for myself and for Parrot technicians. Nothing. How can Parrot Support make these statements without providing any proof, any documentation, any supporting data? From my side I supplied them the details of the Flight Plan, wind speed, the original and decompressed Android communication log file for the flight that proved that the drone behaviour was erratic after a couple of minutes. Did you go through the same experience?