i already contacted Parrot Customer Service and i sent to them the necessary data they concluded the cause of incident is Low Battery charge i explain to them that i saw the drone not responding to controller, even the HR home return i sent the pictures too. I requested for repair but by this time they don't do any repair even not selling of spare parts. Im not happy with this company i owned parrot bebop 2 power for a year i like the drone but by this time i am disappointed not helping there parrot customers.