- Joined
- Jun 4, 2019
- Messages
- 28
- Reaction score
- 4
I returned my last Anafi Thermal because it couldn't write without getting errors.
Just got another Anafi Thermal. I suspect a firmware didn't go quite right as I'm getting an error that I believe is affecting the drone's wifi. I can now fly once. I reopen the app and it gives me an error that something went wrong and I must contact support.
I can delete the app and reinstall on iOS and then I can fly again just fine until the next time I turn the drone off then on, or I restart the app. This happens using the controller or the device. I've also tried an iPad and iPhone. Both will work once.
How can I reinstall the firmware? I've tried resetting the drone and the remote but it does not reset to the original firmware.
Parrot Support says sorry they can't help me and I should contact my dealer. Out of curiosity, is Amazon not a dealer?
Just got another Anafi Thermal. I suspect a firmware didn't go quite right as I'm getting an error that I believe is affecting the drone's wifi. I can now fly once. I reopen the app and it gives me an error that something went wrong and I must contact support.
I can delete the app and reinstall on iOS and then I can fly again just fine until the next time I turn the drone off then on, or I restart the app. This happens using the controller or the device. I've also tried an iPad and iPhone. Both will work once.
How can I reinstall the firmware? I've tried resetting the drone and the remote but it does not reset to the original firmware.
Parrot Support says sorry they can't help me and I should contact my dealer. Out of curiosity, is Amazon not a dealer?