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Parrot Improved Flight Plans!

Does Parrot have the best customer service of all drone companies?

  • Not sure if they're better than ALL, but they're darn good

    Votes: 3 37.5%
  • Nope, I have had one or more bad experiences

    Votes: 1 12.5%
  • Yep, I am thoroughly pleased with how the deal with customers

    Votes: 5 62.5%

  • Total voters
    8

Gadget Inspector

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Jul 30, 2018
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Let me just say that I am even more impressed with Parrot as a drone company. I reached out to Parrot after noting that Automatic Progressive Course was not functioning as it should (go here for further details: Let's get Parrot to fix Flight Plans).

They responded in the comments of my video and in update 1.6.0 they included a fix for "Improved Flight Plan behavior in some cases." That's what I call listening to your consumers. Here's the follow-up test I did.
 
Excellent! They seem to have listened to your comments. They didn't listen to mine....all I got was a back and forth over a month that indicated the rep really didn't understand what I was trying to say, even though I included a video that showed the problem just as your first one did.
 
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Question, did you color grade that video? I shot in log a lot and wonder what your thoughts are shooting in log and having ND filters on?
I have very bad service from Parrot as I live in Canada and they don't care about Canadian customers at all. The last update my two In App Purchases have been locked again and I cannot get them back. Emails go un-answered for weeks on end. Sorry but I do not agree that Parrot is working for us. One of the worse for customer service I have ever seen.
 
Question, did you color grade that video? I shot in log a lot and wonder what your thoughts are shooting in log and having ND filters on?
I have very bad service from Parrot as I live in Canada and they don't care about Canadian customers at all. The last update my two In App Purchases have been locked again and I cannot get them back. Emails go un-answered for weeks on end. Sorry but I do not agree that Parrot is working for us. One of the worse for customer service I have ever seen.
Wow, sorry to hear that. Sounds like they're not batting 1.000. Honestly, I don't think PLOG takes to grading that well. I usually just adjust highlights, shadows, contrast, sharpness and saturation manually to get things where I want. But whenever I apply a LUT I don't like how it looks very much. With that said, on the second flight plan in the video the footage actually took to the LUT very well.
 

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