A little over two weeks ago, I started having issues with the craft. Flying it early in the morning, I had a problem with drift in yaw back in the direction it had just come.
If you watch the video, all the yaw inputs were counterclockwise looking from the top. It also seemed to be slow correcting back to the horizon on yaw, leaving up to 30 seconds of off-kilter horizon. Then, of course, I got the red bar across the bottom of the app with the "vertical camera failure, contact customer service error", with subsequent app lockup. I flew it later the same day, with the horizon and yaw issues showing back up but not the camera failure one.
I've been talking on and off with customer service since then (currently laid up with a new knee, so not in too much of a hurry), but I seem to be having a communication problem with them. They are very nice to deal with so far, but they keep saying they need to see a screenshot of the failure on the app, which I can't get since it was so long ago. I think I may be failing in explaining these issues to them.
Are any of these (other than the app error, I've seen people discussing that) known problems that I can refer to. I sent them another video of the yaw problem (above) and they seem to have forgotten I discussed it in the first email with them. I don't just want to demand another unit and then find out it was something they are fixing in software.
I've been talking on and off with customer service since then (currently laid up with a new knee, so not in too much of a hurry), but I seem to be having a communication problem with them. They are very nice to deal with so far, but they keep saying they need to see a screenshot of the failure on the app, which I can't get since it was so long ago. I think I may be failing in explaining these issues to them.
Are any of these (other than the app error, I've seen people discussing that) known problems that I can refer to. I sent them another video of the yaw problem (above) and they seem to have forgotten I discussed it in the first email with them. I don't just want to demand another unit and then find out it was something they are fixing in software.