You are absolutely justified in chasing them down for warranty coverage and should continue to do soIndeed, but it' only thanks to this forum that I found out where to find the logfiles. Customer support never explained this to me.
I also send them this post in a mail, hoping that they will re-open the case.
And regarding pilot errors: yes they happen. Also to me. This crashed bird is my second Anafi. The first one was drowned when I hit a tree when flying over a river, only 3 weeks after I bought it. Never ever even thought to claim that one, just bought a new one, because it was my own fault.
But this one... clearly no pilot error.
I also understand Parrot, because they want to avoid unjustified claims. But in that case they should inform people that there are logfiles on the smartphone that can be used if the flight was not completed / not logged in the FreeFlight6 app ..
In the past Parrot has honored warranty coverage in limited cases where customers were not able to provide flight logs, although they do make it difficult
I was one that was fortunate to receive a replacement for a lost bird - no screen recording, flight logs, or any real proof of what happened
They kept telling me no not without logs, and I pushed back every time telling them to escalate
This went back and forth for a couple on months - I always made a follow up call every time it was denied
Eventually they took me at my word and honored it, about a year ago
In addition I have seen a few others on forum that were granted replacement where an anafi was in an uncoverable place, like a bay
Likely the customer service folks you are speaking to are just in a call center with no technical knowledge
Keep at it you have nothing to lose
Good Luck, hope it works out