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During landing Anafi turned off and fell down.

Mibor85

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Good morning, drone Anafi made exactly 89 flights.
Today I made two flights, while landing with about 20% battery the drone turned off and fell down. No message appeared, browsing flight log has no impact message.
I don't know what happened, the battery was 100% charged.
Is any chance that Parrot support can send me new one ?
 
Can you post picture of your log,i would like to see graphic,it looks like this
 

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Its possible that they will send you new anafiy if you still have that 2 year warranty,they will ask you to email log,in freeflight6/myparrot ,next to flight you can see download icon and download log,call support,ask for their email and email file as you talk to them,they will check log and email you back with decision...it takes anywhere from 2 days to two weeks for someone to email you back,i talked to them 2 weeks ago,emaild log and got email back 3 days later with answer to my question...it doesnt look like they are to busy so it should go fast.......looking at picture it looks like anafi stopped working abruptly ...any damage to anafi?
 
Anafi fell from about 50 meters, turns on but unfortunately it is damaged.
I have already written an email to Parrot support.
 

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Can you tell us what the firmware version was ,any issues before accident
 
Can you tell us what the firmware version was ,any issues before accident


it was my 2nd flight today I photographed a new park in the city, nothing was happening, very weak wind, poor signal quality, large open parking lot from which I started and intended to land. I was coming down and suddenly the silence and the sound of a drone hitting the ground.
 

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it was my 2nd flight today I photographed a new park in the city, nothing was happening, very weak wind, poor signal quality, large open parking lot from which I started and intended to land. I was coming down and suddenly the silence and the sound of a drone hitting the ground.
I'm still not updating from 1.6.3, and I'm not updating the batteries ...
 
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I hope Parrot will help, I have a drone for 1 ,5 year so it's still under warranty
Looking at your flight graphic i dont see why not...did you get it from parrot or amazon....it goes faster if you got it from parrot otherwise they will tell you to contact seller and it will take you bit longer to get it
 
I hope Parrot will help, I have a drone for 1 ,5 year so it's still under warranty
I had suffered the same dreaded fall as you at 12% battery not so long ago
Took some effort but Parrot did cover under warranty and replaced bird thru amazon
I suggest you preserve all flight data, photos, detailed description of what happened, and screen recording if you have it
Also will need some patience as it was a slow process, partially due to Covid 19- suggest you follow up with phone calls
When you upload the flight data to their server make sure you highlight the Star next to failed flight
Best wishes and hope they take care of this for you
 
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I had suffered the same dreaded fall as you at 12% battery not so long ago
Took some effort but Parrot did cover under warranty and replaced bird thru amazon
I suggest you preserve all flight data, photos, detailed description of what happened, and screen recording if you have it
Also will need some patience as it was a slow process, partially due to Covid 19- suggest you follow up with phone calls
When you upload the flight data to their server make sure you highlight the Star next to failed flight
Best wishes and hope they take care of this for you

Thank you for the advice, I have a flight log photo of the drone, photos that I took that day.
I always try to land with 20% battery. I purchased the drone in February 2019.
How long have you been waiting for the new drone?
rgds
 
Hi Mibor85
My drone was 8 months into a 12 month warranty (USA)
It took Parrot about three weeks to approve warranty claim and sent email approval for amazon to replace (original seller)
The whole process took a month - Thread Anafi Drops at 12% battery Level
What speeds up the process is sending / uploading the flight log
I also suggest following up by phone to makes sure that they have received all required warranty claim information
Good luck
 

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