I am curious if anyone else has had an issue getting warranty support on an Anafi purchased at BestBuy? Three weeks after purchasing an Anafi, I had an incident where the drone came strait down from about 50 feet up and landed in snow. The drone had no visible damage, but snow caked the motors and made its way into the battery and internal structure. I called Parrot Support , and they requested information and asked for pictures of the drone and several controller pages. After about a week, they sent an email indicating the claim was approved, the drone had a defect, and should be taken back to BestBuy for exchange or a refund. Two days later, I went to Bestbuy with the extended kit and the letter from Parrot, but was told Bestbuy only offers a 30 day warranty, and it was covered under a factory warranty, but they would not accept the letter from Parrot, because “they Need an AR” number. I called Parrot Support back, and they said they don’t issue AR numbers, they should accept the letter. My first reaction was to blame Bestbuy, and made several calls to their corporate offices, only to be told BestBuy will not accept the letter, and that “Parrot does this all the time”. Parrot says they elevated it corporate offices in France. It’s been three months since the Anafi crashed, and I keep getting “ we can’t help you, it has to be resoved in France“. There is “no time frame, we don’t know”. This was my second Anafi and third Parrot drone. I have hundreds of flights and over 100 hours flying them. I never had an accident before. I want to stay loyal to Parrot, but they do not seem to care about fixing this issue or customer service. I recently purchased a used Mavic Air. The Anafi has a lot of good features the Mavic Air does not, but I don’t like giving my money to a company that treats customers poorly. And I have a feeling if I purchased it from Amazon, the issue would be resolved in days. Seeing how they have treated the Canadians, I will stay clear of Parrot. Anyone have a similar incident that reached resolution?