Purchase follow me and flight plan gone

[ribas]

I did purchase both follow me and flight plan for iOS in 15th June 2020. None of them is active. The restore button does not work.
The cineshots are all grayed, I don´t know why. I have contacted Parrot support, waiting for a solution.
What do I do?

 

[Liger 1956]

Did they work when you first purchased them?
Have you reloaded FF6 since you purchased them?

 

[Skydreamer]

Hi,did you LogIn in My Parrot(start freeflight 6,first screen down ,next to Fly

 

[ribas]

Did they work when you first purchased them?
Have you reloaded FF6 since you purchased them?

I first started with an iPad Air (no GPS) and than invest on a iphone SE2020 to have the gps solved. I removed FF6 from iPad (where I had these modules) and installed new on the SE2020. It´s a plug in not an app, so probably it is not recognized as mine. Meantime I decided to purchase it again the follow me plug-in, I need it for a video next week, and using iPad with Anafi is out of the equation.

 

[tlyons]

I first started with an iPad Air (no GPS) and than invest on a iphone SE2020 to have the gps solved. I removed FF6 from iPad (where I had these modules) and installed new on the SE2020. It´s a plug in not an app, so probably it is not recognized as mine. Meantime I decided to purchase it again the follow me plug-in, I need it for a video next week, and using iPad with Anafi is out of the equation.

Sorry you lost a couple bucks. On Android I use both a tablet and a phone. The plug ins automagically showed up when I logged in for the new devices. Both used the same Android Play Store account and show up as purchased for any device with the same play store account.

 

[Ana789]

Are the old.device and the new one on the same appstore details?
On droids, at least, the login to parrot isnt even needed, because the play store account is holding that information.

 

[DaveN]

That happened to me. For some reason the app logged me out. The purchases were restored when I re-logged in on the site and I think my phone. See Skydreamer's post above.

 

[Reject]

This happened to me as well - twice. In my case, I managed to fix it by clearing app data, but I suggest you try all of these steps, just in case (this was suggested to me by Google support):

- Restart the app: Settings-Apps: force shutdown of application. Start up the app again.

- Force login to the Play-store: Settings-Date and Time: change automatic time zone then change date and time to something else other than the current date and time. Go to the android main screen then enter settings again and enter the correct time and date manually. Then set it back to automatic time and date + automatic time zone.

- Clear app data: Settings-Apps: Google Play Store - Storage - Clear data - OK. Then go back and find Downloads - Storage - Clear Data OK.

- Restart your android unit.

 

[ParrotAnafiFan]

Hey guys, I just purchased Flight plan for an iOS device it to use the bebop 1 and 2 on. It is the summer of 2026 and it worked. I am not logged in on the app either, you don't have to be. You cannot purchase follow me with BB1 or Disco, only Bebop2 as latter 2 are incompatible with it. New menus appear in FFpro after you use BB2, then you can buy Follow me, it will not appear in FFpro menus to purchase with only Bebop 1 or Disco through Playstore or Appstore. If you are having trouble purchasing though FFPRO iOS app you may need to delete payment method on file and redo the card info then complete the purchase, even if card is correct. I dunno how or if you can restore your old purchases of ffpro if you are logged out of your account due to Parrot closing login servers. It should be free in that case or by now. But worst case scenario spend the $21 and get flightplan if you have a new device. Not logging in just doesn't save your flight histories, but they can still be extracted by FTP, I believe if you want to view them outside of app.