This is Amy ,from Parrot Customer Support. We are confirming that we have sent to you the labels for the exchange of your Parrot Anafi and anticipate you either have, or will be, very soon, dropping the Defective Parrot Anafi off at a USPS location for shipping to our Service Center.
The good news we got an approval to exchange the Anafi FPV Pack ,So please attach the label and send everything came in the box back ,If you have anything extra was included keep it back And Once we have it back will processed with the exchange as soon as possible .
Just to set your Expectations , Once you send the Defective Item , We're going to run some tests on it , just to make sure such issue doesn't happen again , and ensure top quality Products to our customers , upon technical tests being carried , Once the Product is confirmed to be faulty , we'll proceed with the exchange Immediately , but if the tests show that there's no issue with the original product will be sent back and shipping and testing fees will be applied.
When your exchange has been received and the replacement shipped from our Service Center, you will receive an automated email with the tracking number for the replacement. Please use the internet to check the tracking number you receive for anticipated delivery dates and arrange for someone to be home to accept the package.
If we can be of any further assistance, please, do not hesitate to contact Parrot Customer Support by replying to this email