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New here, and in dire need of help

Kimallmiggty

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Dec 5, 2022
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Hello there fellow pilots.

I bought a parrot anafi through amazon a few months back, and have enjoyed a good 60-65 successful flight. The other day, for no reason at all, flying maybe 10-15 meters above ground, the drone just fell from the sky. Looking at the video footage from the flight, it just went black mid flight, and crashed.

That left me with a broken drone. Battery busted, aswell as one arm, and the gimbal is stuck.

I reached out to the seller(the anafi outlet on amazon.fr) which said I had to contact parrot.com directly for guarantee claim /fix.

However I can't find any customer service number, mail, or nothing.

I'm really sad about this, as I'm travelling around Europe for 7 months, and this drone is providing me with wonderful memories of the places , and want that drone fixed / switched asap.


1. Do you know how to proceed with a faulty request claim.
2. Do you know any contact information to the right place


Thanks in advance, and have a wonderful day.

Kim
 

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Hello there fellow pilots.

I bought a parrot anafi through amazon a few months back, and have enjoyed a good 60-65 successful flight. The other day, for no reason at all, flying maybe 10-15 meters above ground, the drone just fell from the sky. Looking at the video footage from the flight, it just went black mid flight, and crashed.

That left me with a broken drone. Battery busted, aswell as one arm, and the gimbal is stuck.

I reached out to the seller(the anafi outlet on amazon.fr) which said I had to contact parrot.com directly for guarantee claim /fix.

However I can't find any customer service number, mail, or nothing.

I'm really sad about this, as I'm travelling around Europe for 7 months, and this drone is providing me with wonderful memories of the places , and want that drone fixed / switched asap.


1. Do you know how to proceed with a faulty request claim.
2. Do you know any contact information to the right place


Thanks in advance, and have a wonderful day.

Kim

To reach Parrot Support try this link: Parrot
You will need to fill out web form to start support or warranty process. Usually dealing with parrot is not a quick or easy
Best of luck
 
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If you run into any issues with answering Parrot support questions or with information requested post back on forum, likely someone can provide guidance
 

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