Thank you and hopefully this saga draws to an end.
6 business days to arrive at Parrot with replacement follow after 7-10 days.
6 business days to arrive at Parrot with replacement follow after 7-10 days.
New Warranty claim
- Thread starter Thanev
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DanLins
Well-known member
Interesting. I asked the same question yesterday before returning mine and they said to include the original battery. They were very big on including two copies of the RMA, one contained inside and one on the outside of the package.
Dan
Dan
Didn't seem to be a problem not shipping the battery once he talked to his supervisor...
The return documentation other than the specific RMA instructions were as follows:
" In order to complete your product exchange you will need to use the enclosed U.S. Postal Service Return Label and RMA documents to return your product.
***It is critical that the RMA Document, which is attached, be included inside the box for your return to us. Failure to do so will cause a delay with your exchange.***
You must return only the parts or products as instructed by your Customer Support representative to prevent any delays with your return processing. If any additional accessories were purchased separately, ensure they are not included with your product return. If you have any questions or concerns about your product return requirements, please reach back out to our team for assistance and clarification before using the pre-paid labels to return your product.
Once we receive your product, verify and inspect, we will send your replacement. You can expect this to ship within 7-10 days from receipt. We will provide you a tracking number once it has shipped"
As a footnote, I was not able to use their prepaid product return label as it only works within the U.S. They are unable to ship to Canada and will not pay postage costs from Canada.I have a freind in the U.S. who comes up every couple of weeks,so Parrot has agreed to send him the replacement. I was also told by the rep that I should thoroughly test the Anafi once I receive it before contacting them to close my file.THAT got my attention.
The return documentation other than the specific RMA instructions were as follows:
" In order to complete your product exchange you will need to use the enclosed U.S. Postal Service Return Label and RMA documents to return your product.
***It is critical that the RMA Document, which is attached, be included inside the box for your return to us. Failure to do so will cause a delay with your exchange.***
You must return only the parts or products as instructed by your Customer Support representative to prevent any delays with your return processing. If any additional accessories were purchased separately, ensure they are not included with your product return. If you have any questions or concerns about your product return requirements, please reach back out to our team for assistance and clarification before using the pre-paid labels to return your product.
Once we receive your product, verify and inspect, we will send your replacement. You can expect this to ship within 7-10 days from receipt. We will provide you a tracking number once it has shipped"
As a footnote, I was not able to use their prepaid product return label as it only works within the U.S. They are unable to ship to Canada and will not pay postage costs from Canada.I have a freind in the U.S. who comes up every couple of weeks,so Parrot has agreed to send him the replacement. I was also told by the rep that I should thoroughly test the Anafi once I receive it before contacting them to close my file.THAT got my attention.
BGabor
Well-known member
I hope you will get a new one shortly. In my country the big adventure is the local post service because lot of package disappear in the middle of nowhere. Last time my whiskey from Islay :-( and nobody knows where it is. I hope you will get the products and not only a letter that it was sent to you.
USPS is great compared to Canada Post(opinion).Being that USPS is involved in this exchange I feel much better. But,yes,things can happen.
DanLins
Well-known member
Thanev, my RMA mentioned that a copy of of itself must be affixed to the outside of the shipping container. Knowing that they were also asking for one inside the box, I called and verified with them that they wanted a copy in each place. Your Mileage May Vary.
Dan
Dan
Jagerbomb52
Well-known member
I tried to find my email from them but from what I remember it was pretty much like DanLins posted.
Remind me on how you convinced them to ship a new one to you in Canada. Thought they don't do that any more?
Remind me on how you convinced them to ship a new one to you in Canada. Thought they don't do that any more?
"I have a freind in the U.S. who comes up every couple of weeks,so Parrot has agreed to send him the replacement. "
This is Parrot on a whole. Their Customer Support Sucks. They Lie, they tell you that someone will get back to you, or they will "personally update you themselves" but never do.
I had a similar situation occur in August of 2019 about 5 days after purchase. The first unit died citing Vertical camera failure. That grounded the Drone. Sent that back. The second drone that same week, first 2 short flights were okay. Those flights the drone flew up to 200 feet. The distance of around 800 or so feet from take-off. No problem. 3rd flight, after all the preflight checks, compass calibration, set return to home point, GPS locks, it took off, got it up to about 258 feet, about 300 feet north, not an obstacle in its path, clear skies, all of a sudden I get a warning from the app GPS lock went red, I tried to return it back to me, but noticed that the left thumbstick stopped controlling the drone.
The next moments got increasingly scary... Saw the drone starting to take off in the opposite direction to me. I hit the RTH button on the controller, then the app said lost connection and crashed about 1 minute after that... At this point, I am confused and bewildered at what I just witnessed. My 700 + Drone just flew away on its own, and I don't know where it went.
I called Parrot support and asked them to help me locate the location of where the drone is or where it landed, they asked me to fill out a form, and send them logs and details. This BTW is absolutely no help when the customer is on the phone waiting for a response on where my drone is, not helping them in that first call to provide them with any information is absolutely terrible. They said they would call me back within 24 hours after they received the information, I sent them that info inside of the hour from that call. NO one called me back!!!!
I called them back and asked them the status, all they told me was that they got the form and that it would be processed and they will update me.
Here comes the waiting/stalling/outwait game... Day by day, I call in after that, asking for an update, every call they assure me that they will update me "Personally" and each time they fail. a few days later I finally get a response back that they are forwarding my claim to the claims review department and are awaiting a decision on potentially replacing the drone. I am excited now to know that they may be taking care of me based on this obvious malfunction.
Only to have them come back and deny my claim... The first denial was because "this was a user error, and that I did not do the pre-flight checks to ensure that the drone was in operation" I asked them how do they know that I did not do these pre-flight checks? They claimed they had the logs and saw that it was not done... Confused, I asked them how they determined this, they go on to explain to me that the flight data that I shared in the app allows them to see the flight data. When I look at the app and the flight data, I notice that THERE WAS NO FLIGHT DATA!!! When I called them back and explained this, they said they would reforward this information to the department again and see what they say.
More waiting, more following up, more stalling... Citing Processing, still waiting, I call back in and finally get a verbal update, they said that the claim was denied again, based on the fact that I was flying in an unsafe location... I asked "What unsafe location???" They said they will email me the flight data from the flight, and mentioned that there was a reported crash from the device before the device stopped reporting. And also that the drone is within 25 feet of where it took off from.... Still confused, I asked them what time did this flight occur that you are talking about... They cited 12 PM or so Paris time... I respond to the guy 12 PM Paris time is 6 AM my time Eastern... AT no time did I ever operate the drone at 6 AM in the morning. Their response was Oh yeah this was eastern time.
I asked them how can they report that there was a crash when I know for certain that there was no crash, plus the time they were citing was the prior flight to the one that the drone actually flew away… And funny enough I had the footage from that flight, so I submitted that footage as proof that what they were telling me was inaccurate. There as NO crash in that flight, and the drone landed safely.
They said okay we will forward the request over again…. The waiting and stalling tactics again, calling in, each time, the rep promising that they will update me personally, and call me back… Not once did they ever call me back. I called back in and asked to have a manger call me back and speak to me, because this is ridiculous.
I spoke with the manager 3-4 days later, and he said he will try to speaks the claims department about the claim. I call back 3-4 times after this, the 5th time I call back I get an approval for the replacement. They told me to ship my controller to them and they will issue the replacement within 7-10 business days.
7-10 business days came and went. It is now October and I am STILL waiting for an update on why it takes so long to ship a replacement, when I can purchase one from almost any retailer without a problem right now.
Outside of the fact that this Drone malfunctioned seriously on me not once but two times (two separate drones) and the fact that the customer service is more equivalent to a telephone answering service that provides absolutely no help what so ever, they ridicule and lie to customers trying to shame them and making them feel like they did something wrong, when it was their crappy software/hardware failures that caused the issues their customers are facing, the drone itself is terrible. It feels like a toy, and I am not the only one who has had their drone fly away seemingly on its own.
To frame this up a little better, if you bought a self driving car, that had a return to home feature for safety, and you told that car to drive to work and come back home and park in the driveway, and that car never came back home, you would think there would be a class action law suit down the pipeline.
It seems that Parrot does not care about their customers, not even to support them or make them feel like they even care about them after they purchase their products. They just keep selling inferior products based 2.4/5 ghz wifi connectivity that can even fly past 1.5 KM.
And when you tell them that their drone lost communication with the controller they blame you and tell you that you should not have flown the drone in an “Urban Area”
Are you kidding me???? So then don’t sell a product to anyone in an urban area, or put a warning label on the front of the box.
This has been a pain ever since I decided to give their product a try. I have only actually had about 12 minutes of flight time on their drone since I purchased in August, and since then I am still waiting for a replacement. Only now they are citing supply shortages, or shipping problems…
I moved on the DJI Mavic Pro 2 and never looked back. Not 1 single problem on that drone since I got it. And the Mavic Pro 2 Always returns home every single time.
Do yourself a favor and spread the word, Don’t buy Parrot products.
I had a similar situation occur in August of 2019 about 5 days after purchase. The first unit died citing Vertical camera failure. That grounded the Drone. Sent that back. The second drone that same week, first 2 short flights were okay. Those flights the drone flew up to 200 feet. The distance of around 800 or so feet from take-off. No problem. 3rd flight, after all the preflight checks, compass calibration, set return to home point, GPS locks, it took off, got it up to about 258 feet, about 300 feet north, not an obstacle in its path, clear skies, all of a sudden I get a warning from the app GPS lock went red, I tried to return it back to me, but noticed that the left thumbstick stopped controlling the drone.
The next moments got increasingly scary... Saw the drone starting to take off in the opposite direction to me. I hit the RTH button on the controller, then the app said lost connection and crashed about 1 minute after that... At this point, I am confused and bewildered at what I just witnessed. My 700 + Drone just flew away on its own, and I don't know where it went.
I called Parrot support and asked them to help me locate the location of where the drone is or where it landed, they asked me to fill out a form, and send them logs and details. This BTW is absolutely no help when the customer is on the phone waiting for a response on where my drone is, not helping them in that first call to provide them with any information is absolutely terrible. They said they would call me back within 24 hours after they received the information, I sent them that info inside of the hour from that call. NO one called me back!!!!
I called them back and asked them the status, all they told me was that they got the form and that it would be processed and they will update me.
Here comes the waiting/stalling/outwait game... Day by day, I call in after that, asking for an update, every call they assure me that they will update me "Personally" and each time they fail. a few days later I finally get a response back that they are forwarding my claim to the claims review department and are awaiting a decision on potentially replacing the drone. I am excited now to know that they may be taking care of me based on this obvious malfunction.
Only to have them come back and deny my claim... The first denial was because "this was a user error, and that I did not do the pre-flight checks to ensure that the drone was in operation" I asked them how do they know that I did not do these pre-flight checks? They claimed they had the logs and saw that it was not done... Confused, I asked them how they determined this, they go on to explain to me that the flight data that I shared in the app allows them to see the flight data. When I look at the app and the flight data, I notice that THERE WAS NO FLIGHT DATA!!! When I called them back and explained this, they said they would reforward this information to the department again and see what they say.
More waiting, more following up, more stalling... Citing Processing, still waiting, I call back in and finally get a verbal update, they said that the claim was denied again, based on the fact that I was flying in an unsafe location... I asked "What unsafe location???" They said they will email me the flight data from the flight, and mentioned that there was a reported crash from the device before the device stopped reporting. And also that the drone is within 25 feet of where it took off from.... Still confused, I asked them what time did this flight occur that you are talking about... They cited 12 PM or so Paris time... I respond to the guy 12 PM Paris time is 6 AM my time Eastern... AT no time did I ever operate the drone at 6 AM in the morning. Their response was Oh yeah this was eastern time.
I asked them how can they report that there was a crash when I know for certain that there was no crash, plus the time they were citing was the prior flight to the one that the drone actually flew away… And funny enough I had the footage from that flight, so I submitted that footage as proof that what they were telling me was inaccurate. There as NO crash in that flight, and the drone landed safely.
They said okay we will forward the request over again…. The waiting and stalling tactics again, calling in, each time, the rep promising that they will update me personally, and call me back… Not once did they ever call me back. I called back in and asked to have a manger call me back and speak to me, because this is ridiculous.
I spoke with the manager 3-4 days later, and he said he will try to speaks the claims department about the claim. I call back 3-4 times after this, the 5th time I call back I get an approval for the replacement. They told me to ship my controller to them and they will issue the replacement within 7-10 business days.
7-10 business days came and went. It is now October and I am STILL waiting for an update on why it takes so long to ship a replacement, when I can purchase one from almost any retailer without a problem right now.
Outside of the fact that this Drone malfunctioned seriously on me not once but two times (two separate drones) and the fact that the customer service is more equivalent to a telephone answering service that provides absolutely no help what so ever, they ridicule and lie to customers trying to shame them and making them feel like they did something wrong, when it was their crappy software/hardware failures that caused the issues their customers are facing, the drone itself is terrible. It feels like a toy, and I am not the only one who has had their drone fly away seemingly on its own.
To frame this up a little better, if you bought a self driving car, that had a return to home feature for safety, and you told that car to drive to work and come back home and park in the driveway, and that car never came back home, you would think there would be a class action law suit down the pipeline.
It seems that Parrot does not care about their customers, not even to support them or make them feel like they even care about them after they purchase their products. They just keep selling inferior products based 2.4/5 ghz wifi connectivity that can even fly past 1.5 KM.
And when you tell them that their drone lost communication with the controller they blame you and tell you that you should not have flown the drone in an “Urban Area”
Are you kidding me???? So then don’t sell a product to anyone in an urban area, or put a warning label on the front of the box.
This has been a pain ever since I decided to give their product a try. I have only actually had about 12 minutes of flight time on their drone since I purchased in August, and since then I am still waiting for a replacement. Only now they are citing supply shortages, or shipping problems…
I moved on the DJI Mavic Pro 2 and never looked back. Not 1 single problem on that drone since I got it. And the Mavic Pro 2 Always returns home every single time.
Do yourself a favor and spread the word, Don’t buy Parrot products.
I am lined-up to purchase the Mavic Pro2 next.The manager of our Bestbuy went above and beyond in helping me make the acquisition,and pretty much told me to keep the Anafi that is being replaced by Parrot(we shall see).I stayed in touch with the manager everytime I spoke with a representative of Parrot,and he quickly saw how terrible they are for Canadians to deal with.
Having said that,the Skydio2 looks REALLY interesting,except for the controller from Parrot,and I have reached out to them asking about Canadian warranty,shipping RMA's etc.And possible Canadian retailers. Think I will try them before DJI if all answers look good.
And yes,I too advise anyone I speak with to avoid Parrot.Knew a couple of large-scale farmers looking for a drone system for their operations.Don't think that will happen with a Parrot product in the future with these guys.Kind of having a bit of fun with that...
When and if the replacement arrives,I will probably have a never used Parrot Anafi for sale with 3 lightly used batteries ,extra props,filter kit and a controller case for sale at a reasonable price.The trust is no longer there.
Having said that,the Skydio2 looks REALLY interesting,except for the controller from Parrot,and I have reached out to them asking about Canadian warranty,shipping RMA's etc.And possible Canadian retailers. Think I will try them before DJI if all answers look good.
And yes,I too advise anyone I speak with to avoid Parrot.Knew a couple of large-scale farmers looking for a drone system for their operations.Don't think that will happen with a Parrot product in the future with these guys.Kind of having a bit of fun with that...
When and if the replacement arrives,I will probably have a never used Parrot Anafi for sale with 3 lightly used batteries ,extra props,filter kit and a controller case for sale at a reasonable price.The trust is no longer there.
In my humble opinion, I would stay clear away from skydio 2 as it is still using inferior WiFi technology to communicate with the drone. You won’t be able to go out 5 plus miles out like you would a Magic Pro. Of course if you have no intention of doing something like that, then you should be fine. But the fact that the remote controler for that drone is the same exact controller for the anafi, the one that let me down, I would stay away.
Plus skydio 2 doesnt really have any real world testing yet or customer feedback.
I would be more cautious on the drones that still use WiFi connectivity as their main signaling source.
DJI’s accusync is the most advanced RF tech I see in a commercially available drone product yet, and even the controls feel more solid in your hand. Range is king on that end, so interference from let’s say an “Urban environment” that parrot is afraid of won’t be an issue.
still no response from Parrot, no call back, no update. This just resounds what I said before, I bought the anafi in August, it’s now October and they are still stalling and playing games with their customers.
Skydio claim to use there own software which may be a godsend as Oarrots has always seemed buggy to say the least (in my opinion).
I don't plan on pushing any drone to it's limit distance wise,but do appreciate a robust signal in the urban environment.
The more I think of it,the more I like the Mavic Pro2.But the Skydio2 will stay on the horizon.
I don't plan on pushing any drone to it's limit distance wise,but do appreciate a robust signal in the urban environment.
The more I think of it,the more I like the Mavic Pro2.But the Skydio2 will stay on the horizon.
Jet
Well-known member
If you are "going out 5 miles" you are flying in violation of VLOS rules/laws of the FAA. I'm jussayin....
Correct where I live.But a long range "should" equate to a more robust signal...
Jet
Well-known member
True....but that's not what he said...I'm jussayin.....I wish the Anafi had a better/stronger communication capability...If not at least give us the ability to mod the product so that we can fly with 4G like you can with the Bebop2 and Disco.
I understand.Sorry I sidetracked this thread.Back to warranty.
Anafi should arrive at Parrot U.S.next thursday.I sent it signature/registered. You can bet I will be calling them as soon as I receive notification from Canada Post/USPS.
Anafi should arrive at Parrot U.S.next thursday.I sent it signature/registered. You can bet I will be calling them as soon as I receive notification from Canada Post/USPS.
Jet
Well-known member
So you are going to sell your Anafi when it arrives and your going with a Mavic 2 Pro? The Mavic 2 Pro is ~$1800 USD + Tax with recent price increases...Same in Canada?
Yes.Will sell the Anafi if it ever arrives
With extras.
Mavic Pro2@ 2000.00 CAD
My cost $1000 CAD
Cant say no to that price.
With extras.
Mavic Pro2@ 2000.00 CAD
My cost $1000 CAD
Cant say no to that price.
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