Surely flying in its self is hazardous situation. I was just asking because my drone cut out at 100m elevation and fell to the ground with a bit of damage, i was able to get it back and Parrot replaced it(not me!). I was just curious what would happen if you couldn't get it back. So now i understand if it failed over water its tough luck!
i should clarify, i meant what happens if your drone fails over trees and you cant get it back. not if you crash into a tree, thats your fault obviously.
After two emails, the second one was filling in their form to the best of knowledge Parrot sent me a RMA and return label for a replacement. Mine decided to go bye bye in the bush behind my house and we could not find it because of deep snow and tall pine trees. I had to send in the remote in the box it came with to get a replacement. Guessing what ever they get back will be refurbished products sometime down the line.
I sent it out on Jan. 15th. They just received it yesterday on Jan. 25th. 10 days from Canada to Parrot in California. I heard it can take up to a week for them to ship the new unit out. They had no problem replacing mine as we both believe it was either mechanical or software failure.
How long have you owned the Drone?
What was the date and time of the incident?
What piloting device was being used?
Were you using a Smartphone/tablet at the time, if YES what model & software version?
Were you using Touch&Fly, follow-me, Magic dronies or Autoshots at the time of the incident?
Were you using Flight Plan at the time, if YES please send a copy of the plan mapping along with the animations screen?
Can you please provide a screen shot for the piloting application showing the drones information screen (Within FreeFlight tap on the drones name)
Were there any error messages displayed at the time on your piloting device?
Did you have the Geoffence within FreeFlight Pro activated at the time? If so, please provide a screen shot of the settings
Do you recall the distance from you at the time?
Approximately what height was the Drone at the time of the incident?
Can you recall how long you had been flying for at the time?
Can you indicate the approximate battery status at the time?
Do you have any video footage or pictures from the day in question?
Have you managed to locate and retrieve your Drone since submitting your inquiry?
Within FreeFlight Pro we have the facility to locate the last known location of the drone, just tap on the Map and your smartphone will guide you to the location. This is the last known location when the two devices were connected.
Kindly Provide us with the following as well to proceed further with your case :
1.Original proof of purchase with :
?A copy of the receipt(Showing the date , place of purchase , as well as items purchased).
2.The Serial number for the Parrot Anafi. This is an 18 digit code starting with the letter "P", located under the battery of the Parrot Anafi or from the application:
3.A picture('s) of the box for the Parrot Anafi .
4.Mailing address:
5.City:
6.State:
7.Zip Code:
Kindly note that parrot's warranty for it's products is 1 year for the product itself , except for consumable parts(like batteries) which are covered for 6 months.
Finally, could you give more details about your observations at the time, circumstances, what happened and what did you do etc?