D
Deleted member 3201
Guest
You are doing gods work.Guys (and Girls),
I mentioned last week that I had sent a very lengthy email to Chris Roberts who is the vice president of Parrot. I assumed my email would have been binned, but no he has been communicating with me and has taken the time to respond to every question and statement I made.
So first of all, he has said that 1.6.8 which they just released as we know, goes a long way to putting the Anafi back to what it was in 1.6.3 but with some new features.
He accepts there was issues with the battery, where the Anafi landed/dropped with still significant power left, and that has been addressed in 1.6.8 as part of the evolution of the Anafi (His words).
I challenged him at one point on the lockout of CE/FCC issue many of us suffered. His response was that at no time was it Parrot's intention to try and lock-down the Anafi, this was an issue relating to the "Countrycode" bug, which we are aware of, and that 1.6.8 has now rectified this. And I guess thats why we are seeing some of the guys getting FCC mode again.
I know Chris could just take the Company line and tell me anything I wanted to hear, just to make the "little man" go away. But having communicated with him through various emails, I did get the sense that he is a genuine guy who seemed genuinely concerned about the points I raised, these point all being part of the experiences we have all suffered with the last 2 firmware releases.
I mentioned to him how frustrated we are trying to work with Parrot support, asking so many questions, we answer, and then they start all over again. The fact that it takes weeks to deal with them as they take so long to respond.
Chris's response: "We have recently made a comprehensive review of our support and service levels and as a result of this review defined and step by step started to implement a rigorous process improvement plan, this will be phased in over the next months and covers many elements of the support process. "
So lets hope first of all that 1.6.8 makes a major difference to flying the Anafi, and give us back what we had previously, which was a pleasure to fly the Anafi. And that should any issues arise, that the support line will deal with them better than they previously had.
He asked that I communicate with him regularly to try and work out any issues that we might come across. Again, I say, the guy sounds really genuine and interested in what the users say, it was perfectly clear he was very unhappy to hear of the experiences we have had of late.
So fingers crossed for 1.6.8
I still hope the support will have jobs still, Eleanor, Alex and some other person have been very kind and understanding and helped my requests very well. But like other people here described sometimes the support sometimes is not very good. So I hope they can re-train the people