- Joined
- Feb 19, 2020
- Messages
- 64
- Reaction score
- 17
Hello lemieszek, How crash case proceeding with Parrot support? After visiting the parrot website and not finding a form to request warranty support concerning my crash I called the support phone line. The support tech sent me a case # and a long list of questions and request for several attachments. I asked for a PDF form of this request and the tech claimed they did not have one. How strange is that? He suggested I copy and paste the email questionnaire and paste into a new email which I did. I supplied all of the info and attachments and sent the email to support. I then received an email from support informing me they could not process my claim and supplied a link with instructions to make my request for support via the "online form" within the link supplied. I went to this link which was simply the same location i had visited before. I could not locate the online form they instructed me to use. Have you found such a form?
Hi there. I got the same e-mail you did. I just hit reply and answered below each question, marking my text in red to make it distinct. Note that there's a footnote saying "To ensure we receive your response, please do not modify any formatting or content of the original message (including any reference codes or footers).". So I didn't mess with anything else. Note that there's a "ref." at the very bottom of their e-mail. I assume that's something you have to keep in there.
It's been 8 days and I haven't gotten a reply, but at this point I wouldn't expect to have. Maybe in another week I'll give them a holler and see how it's going. Everything will be moving slower these coming weeks.