Problems with registration in FF6 and with connecting of controller, app and drone

geeseguy · Feb 17, 2019

Hi guys, novice pilot here. Got my new Anafi yesterday and fully charged the unit and controller. Downloaded the app on my Samsung S9 and fired it all up. The app gives me an error message each time I attempt to register my Google account (which it identifies) and tells me to try again. It also can't configure the drone stating it can't detect the controller which is powered up and connected properly via the cable. I've since uninstalled the app and reinstalled it with the same **** results. It won't connect and I can't fly..

Pardon my french but what the ****!?

Landbo · Feb 17, 2019

geeseguy said:
Hi guys, novice pilot here. Got my new Anafi yesterday and fully charged the unit and controller. Downloaded the app on my Samsung S9 and fired it all up. The app gives me an error message each time I attempt to register my Google account (which it identifies) and tells me to try again. It also can't configure the drone stating it can't detect the controller which is powered up and connected properly via the cable. I've since uninstalled the app and reinstalled it with the same **** results. It won't connect and I can't fly..

Pardon my french but what the ****!?

Try connecting the controller and phone with another USB cable.

Regards, Leif.

jmbsmt63 · Feb 17, 2019

geeseguy said:
Hi guys, novice pilot here. Got my new Anafi yesterday and fully charged the unit and controller. Downloaded the app on my Samsung S9 and fired it all up. The app gives me an error message each time I attempt to register my Google account (which it identifies) and tells me to try again. It also can't configure the drone stating it can't detect the controller which is powered up and connected properly via the cable. I've since uninstalled the app and reinstalled it with the same **** results. It won't connect and I can't fly..

Pardon my french but what the ****!?

How did you make out with either a different cable or trying to connect just to the phone? You might possibly have to enable "USB debugging" in the developer options for the phone to enable it to see a usb device.

OK this might not apply but there is some chatter that you might have to install an older version of the app first (possibly something to do with the newest update?)... Look for an older version apk of the app and install manually (google search for info on that if not familiar...too detailed for a complete explanation here)
Then let that get connected and do whatever updates that might do... then update to the newest app.

Dirk_ANAFI · Feb 17, 2019

"... register my Google accaunt ..." ??
In the app you can register a My.Parrot account.
And better give your thread a reasonable title.

Krusty Geeza · Feb 17, 2019

geeseguy said:
Hi guys, novice pilot here. Got my new Anafi yesterday and fully charged the unit and controller. Downloaded the app on my Samsung S9 and fired it all up. The app gives me an error message each time I attempt to register my Google account (which it identifies) and tells me to try again. It also can't configure the drone stating it can't detect the controller which is powered up and connected properly via the cable. I've since uninstalled the app and reinstalled it with the same **** results. It won't connect and I can't fly..

Pardon my french but what the ****!?

Turns out you don't even have to log in to be able to use the Anafi. On my tablet I am not logged in at all to my parrot account, just on my mobile phone & everything works fine on my tablet to fly it.

henbo · Feb 17, 2019

geeseguy said:
Hi guys, novice pilot here. Got my new Anafi yesterday and fully charged the unit and controller. Downloaded the app on my Samsung S9 and fired it all up. The app gives me an error message each time I attempt to register my Google account (which it identifies) and tells me to try again. It also can't configure the drone stating it can't detect the controller which is powered up and connected properly via the cable. I've since uninstalled the app and reinstalled it with the same **** results. It won't connect and I can't fly..

Pardon my french but what the ****!?

Krusty? It's wrong but try powering up the done first! I'm a fixed wing/heli pilot from 2.4 Ghz & was taught, in the days of 35 Mhz, Tranny first then aircraft? With my BB2 it doesn't always work but if I power up the BB2 first it puts it's network ID on my S7 & I can connect to that! Same thing with the controller I'm fraid!

Krusty Geeza · Feb 17, 2019

henbo said:
Krusty?

Yes!

henbo · Feb 17, 2019

Krusty Geeza said:
Yes!

Try turning the drone on first so it puts it's network ID out?

henbo · Feb 17, 2019

Krusty Geeza said:
Yes!

Think your names are too similar?

Krusty Geeza · Feb 17, 2019

henbo said:
Try turning the drone on first so it puts it's network ID out?

I don't have any problems connecting to my Anafi, I was answering the original poster, letting them know that they didn't actually have to log in to a my.parrot account to be able to use the Anafi.

I am able to connect to my Anafi either turning it on first or second! With both my controller or mobile (mobile phone & tablet) devices.

henbo said:
Think your names are too similar?

To who elses?

henbo · Feb 17, 2019

Krusty Geeza said:
I don't have any problems connecting to my Anafi, I was answering the original poster, letting them know that they didn't actually have to log in to a my.parrot account to be able to use the Anafi.

I am able to connect to my Anafi either turning it on first or second! With both my controller or mobile (mobile phone & tablet) devices.

To who elses?

Someone with the handle of geeseguy?

Krusty Geeza · Feb 17, 2019

henbo said:
Someone with the handle of geeseguy?

I'm a bit slow on the uptake & didn't notice that!

geeseguy · Feb 18, 2019

jmbsmt63 said:
How did you make out with either a different cable or trying to connect just to the phone? You might possibly have to enable "USB debugging" in the developer options for the phone to enable it to see a usb device.

OK this might not apply but there is some chatter that you might have to install an older version of the app first (possibly something to do with the newest update?)... Look for an older version apk of the app and install manually (google search for info on that if not familiar...too detailed for a complete explanation here)
Then let that get connected and do whatever updates that might do... then update to the newest app.

Thanks for the tip I'll give that a try. Still haven't heard back from Tech support yet.. :-(

geeseguy · Feb 18, 2019

henbo said:
Krusty? It's wrong but try powering up the done first! I'm a fixed wing/heli pilot from 2.4 Ghz & was taught, in the days of 35 Mhz, Tranny first then aircraft? With my BB2 it doesn't always work but if I power up the BB2 first it puts it's network ID on my S7 & I can connect to that! Same thing with the controller I'm fraid!

Appreciated the tip but still no luck. The app constantly shuts down and when I manually open it the top left is green and shows "how to connect". I've tried different cables, reinstalling an older version app. I'll keep you all posted when I find out what the issue has been.

geeseguy · Feb 18, 2019

Dirk_ANAFI said:
"... register my Google accaunt ..." ??
In the app you can register a My.Parrot account.
And better give your thread a reasonable title.

When you first open the app it asks if you'd like to register. I said yes and it showed my google email account. I hit accept and got an error message stating unable to register try again. I know this has nothing to do with the drone operation but simply showing where the problems first occurred. Along with not being able to register (NO BIG DEAL) it won't connect with my controller or allow me to connect using the phone only via WIFI. Obviously I'm frustrated and am completely justified with my title. Got it?

geeseguy · Feb 18, 2019

jmbsmt63 said:
How did you make out with either a different cable or trying to connect just to the phone? You might possibly have to enable "USB debugging" in the developer options for the phone to enable it to see a usb device.

OK this might not apply but there is some chatter that you might have to install an older version of the app first (possibly something to do with the newest update?)... Look for an older version apk of the app and install manually (google search for info on that if not familiar...too detailed for a complete explanation here)
Then let that get connected and do whatever updates that might do... then update to the newest app.

Still no luck trying all of those suggestions. Appreciate your help however and will wait for tech support to eventually contact me.

geeseguy · Feb 18, 2019

Landbo said:
Try connecting the controller and phone with another USB cable.

Regards, Leif.

Gave that a shot this morning.. still no go. Thanks anyway Leif.

Dirk_ANAFI · Feb 18, 2019

geeseguy said:
When you first open the app it asks if you'd like to register. I said yes and it showed my google email account. I hit accept and got an error message stating unable to register try again. I know this has nothing to do with the drone operation but simply showing where the problems first occurred. Along with not being able to register (NO BIG DEAL) it won't connect with my controller or allow me to connect using the phone only via WIFI. Obviously I'm frustrated and am completely justified with my title. Got it?

I understand that you are frustrated.
But a factual thread title (without your emotions) improves your chance to get help and is important to find it later with the search function.
Suggestion: "Problems with registration in FF6 and with connecting of controller, app and drone" (if that hits your problem)

Jagerbomb52 · Feb 18, 2019

Done

geeseguy · Feb 18, 2019

Dirk_ANAFI said:
I understand that you are frustrated.
But a factual thread title (without your emotions) improves your chance to get help and is important to find it later with the search function.
Suggestion: "Problems with registration in FF6 and with connecting of controller, app and drone" (if that hits your problem)

Fair enough and I see where you're coming from. Will attempt a less emotion based post next time.