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Skycontroller 3 update error

BRC

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Great info to have BRC. Unfortunately, after doing hard resets as recommended by Parrot Support, my SC3 controller no longer connects to my drone or my phone. It has a steady white light. Parrot support has asked me to create a video about the problem and submit it to them. I will send them the video and we'll see what happens.
That's too bad Rick, hopefully Parrot eventually will just send you a replacement controller

just as an fyi -
I plugged my controller into a windows 10 PC via charging cable
I opened the lid of SC3 and windows recognized it as a device with FW version number - Parrot Skycontroller 3 v1.8.1
I suspect in your case it won't be recognized at all
but maybe this info will help someone else down the road
Best wishes
 

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PollyWannaFly

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Rickjq: That's a raw wound for sure-so sorry. Parrot seriously owe you for the rotten tech instructions .
BRC: I like the idea of plugging my SC3 into a PC just to see what it discovers. Who knows-maybe its' discovery will 'wake up' the firmware closure sequence & give it an identity. Did you use the USB-A to USB-C cable or do I need USB-A to USB-A (that's the datalink port, correct?) Come to think of it, I don't think I've ever even seen a USB-A to USB-A cable lol!
Still need to investigate that Anafi IP Address you provided a couple posts back (which is why I logged in today). Will post results soon.
FOR THE RECORD: My controller initially came out of the factory with FW 1.0.3 according to the label on the bottom. Rickjq, do you know what yours was? Could there be an age factor involved?
 
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Rickjq

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Rickjq: That's a raw wound for sure-so sorry. Parrot seriously owe you for the rotten tech instructions .
BRC: I like the idea of plugging my SC3 into a PC just to see what it discovers. Who knows-maybe its' discovery will 'wake up' the firmware closure sequence & give it an identity. Did you use the USB-A to USB-C cable or do I need USB-A to USB-A (that's the datalink port, correct?) Come to think of it, I don't think I've ever even seen a USB-A to USB-A cable lol!
Still need to investigate that Anafi IP Address you provided a couple posts back (which is why I logged in today). Will post results soon.
FOR THE RECORD: My controller initially came out of the factory with FW 1.0.3 according to the label on the bottom. Rickjq, do you know what yours was? Could there be an age factor involved?
Hi PollyWannaFly. My SC3 controller had fw version 1.7.0 when I was trying to update it to 1.8. and now 1.8.1. I've been able to install updates on my controller up until around May of this year. Not sure what happened after that. Still waiting to hear from Parrot support.
 

Rickjq

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That's too bad Rick, hopefully Parrot eventually will just send you a replacement controller

just as an fyi -
I plugged my controller into a windows 10 PC via charging cable
I opened the lid of SC3 and windows recognized it as a device with FW version number - Parrot Skycontroller 3 v1.8.1
I suspect in your case it won't be recognized at all
but maybe this info will help someone else down the road
Best wishes
I hope so too BRC. I hope they send me a replacement controller without issues. I'm still waiting to hear from them after I sent them a video 3 days ago.
 

PollyWannaFly

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You may have to send a follow up email just to keep them aware that you're still waiting (responsible customer service techs are rare these days).

BRC: So I pulled up the Anafi's IP Address data. Here's what I recovered:

Wi-Fi Access Point

Skycontroller 3

Wi-Fi MAC Address

A0:14:3D:BE:49:AC

Model

Skycontroller 3

Variant

linux

Serial Number

GAGSGAGSFAGSFSYAGS

Software Version

1.8.1

Software Build Date

Fri Sep 3 07:52:23 UTC 2021

Hardware Version

2

Debuggable

0

Boot ID

0BF4AE95BB26E94176D001DFF4487551

Surprisingly, the SC3 is pulling up FW 1.8.1 as if nothing's wrong. No idea what the Boot ID reveals.



Wi-Fi Access Point

ANAFI-G041913

Wi-Fi MAC Address

90:3A:E6:37:12:A4

Model

Anafi

Serial Number

GDGDFSGDFSGSTSGD

Software Version

1.8.2

Software Build Date

Mon Sep 6 08:50:34 UTC 2021

Hardware Version

3

Debuggable

0

Boot ID

8649838BFECFFC3356F57ED5C3F4ED3B

Board ID

0

Academy ID

1A46AF50A898191C1CEF15927C511635

Last Resource ID

100000030004.MP4

User Storage ID

A25C-14F9

User Storage Status

ready

Usb Mode

mass_storage

Last Update Boot Count

11

Last Update Status

FINISHED

Last Update Source Software Version

1.7.6

Last Update Target Software Version

1.8.2

Flying State

landed

Controller Name

PI040443AA8G039380,1.8.1

Controller Type

RC,Skycontroller 3

Controller Address

192.168.42.57

PCB Serial Number

AF8GOP9OFF

Smart Battery Date

10/02/2021

Smart Battery GFW Version

26100022001c000385

Smart Battery Serial Number

C8G096580

Smart Battery USB Version

0.10

Smart Battery Software Version

1.1.18.0

Shame that the SC3 table doesn't reveal if the firmware update 'FINISHED' like the Anafi does :( But it does reveal that the SC3 was clearly updated days before the Anafi - it took that long to try figuring out why the SC3 paled at the last minute. Do you see anything here off kilter??
 

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