Warranty?

[Scottfore]

Anyone else having issues with the latest firmware update? I have lost TWO Analfi USA's to something odd under the hood and Parrot seems to be ignoring me. One of my birds bounced violently while landing and damaged a prop. The propeller post is now loose and will not allow a prop to be tightened, thereby negating control. The other seemingly works fine until I point the camera downward and then the drone begins to violently shake. If I gimbal the lens back to horizontal it settles. Has been over a month and nothing....NOTHING from either Drone Nerds or Parrot other than, "we'll get back to you". In the meantime, we've bought a DJI Mavic Zoom. So, far...very impressed. If Parrot, et al, doesn't do something this week, it's "lawyer time". Not what I prefer, but their warranty response is so unprofessional I believe I have no other solution.

 

[Saladshooter]

Not the service you would expect from a company selling $7000 drones. The only thing I can say in their defense is that they probably need to get the drones back to their offices before they can make any determination. It doesn't help if they aren't providing a clear path to do so.

 

[Scottfore]

Not the service you would expect from a company selling $7000 drones. The only thing I can say in their defense is that they probably need to get the drones back to their offices before they can make any determination. It doesn't help if they aren't providing a clear path to do so.

I would certainly expect that....what I'm getting is "we'll get back to you"...and its been a month since I reported the problem(s)...its impacting my bottom line. I would have thought they'd have a streamlined process for determining the problem with a clearcut solution...not so, so far.

 

[AnafiPilot1]

I thought that Parrot had moved customer support to the end seller for the enterprise products!?!

 

[Above and Beyond]

I too have had a terrible experience with parrot warranty.

They kept asking v for i for like serial number, photos and an explanation as to what the issue was, i gave them everything they asked for, to which they said the logs showed a crash report, ii formed them it was a failed hand launch onto long grass and everything g was fine after that, the issue I had occurred happened 6 months after the reported 2 sec crash.
Parrot issued a fault ref number a d then nothing, ghosted me, not even replying to any emails now!!!
This is the last parrot I will ever buy, mine is the thermal anafi, issue is that the thermal is not registering any temp readings and not matter what palette is selected its always in black and white, rgb camera works fine