Drone turned off after takeoff

[Yewon]

Hello guys,

I was wondering if anyone has had any problems after updating their drone. Today turned It on after a month of no use and it required me to update it. After the update I took it outside and pressed the take of button, flew it straight up to about 100 feet kept it there just looking down at our house and suddenly it seems like turned off... It just went on it’s side straight down. I don't know what happened to it, it was a very nice day to fly it, it wasn’t windy at all. It seems to me that it has to do with the update.

Has anyone experienced any issues after the update?

do you guys think parrot can replace it? It’s been less than a year since I bought it.

thanks

 

[Chasbro]

Welcome to the party pal. A recent spat of similar crashes indicates firmware update 1.6.5 is faulty. Parrot will probably replace your drone under warranty but only after you jump through a bunch of hoops.

 

[quetzalquatl]

Any screen recording during the flight?

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[Yewon]

Welcome to the party pal. A recent spat of similar crashes indicates firmware update 1.6.5 is faulty. Parrot will probably replace your drone under warranty but only after you jump through a bunch of hoops.

Chasbro, Thanks for the response. I’ll be calling them tomorrow and hopefully they’ll replace the drone.


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[Yewon]

Any screen recording during the flight?

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I wasn’t record at the moment unfortunately.


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[Paul Golden]

Had the same with mine. Update on batteries then fell from sky into a river

 

[Liger 1956]

Can you please tell us what version of the Anafi firmware you were using?
The most recent is 1.6.7 but people have been reporting problems with versions 1.6.4 and 1.6.5.

 

[Deleted member 3201]

Did the battery come off after the crash or did you have to remove it manually?

 

[Paul Golden]

On iPhone it's 6.6.6 battery level management update. I could not fly till I updated batterys.. within 5mins it dropped from sky into water.. it's the newest up date on iOS

 

[Gipsz Jakab]

On iPhone it's 6.6.6 battery level management update. I could not fly till I updated batterys.. within 5mins it dropped from sky into water.. it's the newest up date on iOS

No, this is not iOS' fault. This is a bug in Parrot's new firmware. Battery management has been updated and has had unexpected consequences. This will cost Parrot a lot ...
Already approx. 8 cases were reported here on the forum.

 

[Paul Golden]

No, this is not iOS' fault. This is a bug in Parrot's new firmware. Battery management has been updated and has had unexpected consequences. This will cost Parrot a lot ...
Already approx. 8 cases were reported here on the forum.

 

[Paul Golden]

Your right it's the update not IOS.. I've been flying for 6 years and have 5 other camera platform drones. I also fly FPV on mini quads ... it's the parrot update that's at fault

 

[Double2Seven]

whats the parrot suport number ? i sent email and they dont reply at all

 

[Yewon]

On iPhone it's 6.6.6 battery level management update. I could not fly till I updated batterys.. within 5mins it dropped from sky into water.. it's the newest up date on iOS

Yes, it’s 6.6.6 on my as well. Right now that I was looking for the software version I also noticed that the software didn’t record the time stamp of the flight yesterday. The last one is from last month


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[Yewon]

Your right it's the update not IOS.. I've been flying for 6 years and have 5 other camera platform drones. I also fly FPV on mini quads ... it's the parrot update that's at fault

Thank you! I just hope they replace it


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[Yewon]

No, this is not iOS' fault. This is a bug in Parrot's new firmware. Battery management has been updated and has had unexpected consequences. This will cost Parrot a lot ...
Already approx. 8 cases were reported here on the forum.

Yes, it has to be the firmware for sure! Thanks!


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[Yewon]

On iPhone it's 6.6.6 battery level management update. I could not fly till I updated batterys.. within 5mins it dropped from sky into water.. it's the newest up date on iOS

Sorry to hear that! Yes, mine did it right away after takeoff.


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[Yewon]

Did the battery come off after the crash or did you have to remove it manually?

It was a high drop, plus it landed on concrete.. so, yes it did come off.


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[Yewon]

Can you please tell us what version of the Anafi firmware you were using?
The most recent is 1.6.7 but people have been reporting problems with versions 1.6.4 and 1.6.5.

On iOs is FreeFlight6 v6.6.6


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[Yewon]

whats the parrot suport number ? i sent email and they dont reply at all

877-972-7768


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